Oscar Gomez

Pricing Specialist

Arrow Electronics

Jun 2025 - Current (1 year 1 month)

Collaborate with suppliers and internal departments such as sales, purchasing, and finance to gather information and provide solutions for the debit renewal process.Ensure accurate maintenance of pricing data and other relevant information across multiple systems.Perform proactive tasks to prevent profit leakage and support margin improvement initiatives.Review and respond to information requests promptly, verifying and preparing accurate data for suppliers and internal sales teams in both the U.S. and Guadalajara.Organize and manage daily workload efficiently to deliver high-quality support to internal teams and external partners.Create and maintain regular reports and spreadsheets to support business operations.

Customer Support Associate 3

Arrow Electronics

Jul 2023 - Jun 2025 (2 years)

Quoting, booking, inside sales support, reporting, order management, management support,

Customer Support Associate 2

Arrow Electronics

Jul 2022 - Jun 2025 (3 years)

Customer Support Associate

Arrow Electronics

Jan 2021 - Jun 2025 (4 years 6 months)

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Retu

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Account Executive

Grupo Ferro

Jan 2020 - Jan 2021 (1 year 1 month)

Sourcing leads Cold calls appointments Quotessales invoicesPost-sales follow up

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Operations Executive

Grupo Ferro

Jun 2018 - Jan 2020 (1 year 8 months)

Receive shipments requisitionsShipping coordination with shipment companies Coordinate the operation with customs Verification and requisition of documents Customer serviceProvide shipment status to the Customer Follow up with consigneeConstantly communication with sales and accounting teams Weekly reports, Billing

Logistics Assistant

CargoSprint

Mar 2016 - May 2018 (2 years 3 months)

Coordination with shipping companies QuotesDocuments verificationItineraries review with shipping lines Customer serviceProvide shipment status to the customer accounting supportAdministrative activitiesAccounts payable and receivable support Contact with customsNational and international shipping monitoring Invoices creation

Customer Service Agent

Alorica

Apr 2015 - Mar 2016 (1 year)

Chat and e-mail customer service Provide affective resolution to complainsRefundsReturns Items search Metricsaccomplishment Tickets follow up

Tech Support Agent

Ttech

Jan 2014 - Feb 2015 (1 year 2 months)

Tech support Customer serviceResolution to complains Metrics accomplishment Follow up on technical issuesEffective resolution to Tickets

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