Oscar Cañas Paniagua

Oscar Cañas Paniagua

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Quality Assurance Analyst
Medellín, Antioquia, Colombia
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Résumé

Jobs verified_user 0% verified
  • Blackstone Medical Services
    Logistics Department Manager
    Blackstone Medical Services
    Jul 2021 - Jun 2023 (2 years)
    • Lead a team of 21 people to manage, operate and support the appropriate inbound workflow
    • Improved the performance of sensitive medical information's direct processing
    • Reduced number of major incidents by 19% through problem management
    • Automate manual back-ofice processing through scripting and automation engine
    • Actively participate and contribute to internal initiatives from other departments to
    optimize and streamline the processing of sensitive medical data
  • E
    Bilingual Customer Service Advisor
    Emergia - Renting Colombia
    Jun 2020 - Mar 2021 (10 months)
    • Providing satisfying experiences in customer issue resolution
    • Guiding the customer regarding service inquiries and enhancing the quality and
    quantity of benefits
    • Ensuring customer satisfaction with post-sales inquiries and needs
  • A
    Quality Assurance Analyst
    Appen Limited
    Jan 2020 - May 2020 (5 months)
    • Implementing and overseeing proactive and corrective measures
    • Ensuring adherence to quality assurance protocols
    • Analyzing statistical data
  • Teleperformance Spain
    Quality Analyst
    Teleperformance Spain
    Oct 2016 - Jun 2017 (9 months)
    • Conducting customer contact audits
    • Devising enhancement strategies
    • Performing fraud analysis, data analysis, back-ofice operations
    • Evaluating performance across workgroups
Education verified_user 0% verified
  • UNAD
    Bachelor of Science in Psychology
    UNAD
    Aug 2022 - Current (4 years 3 months)