- Communicate with Customers and Employees • Gather Data Related to Complaints • Propose Solutions • Negotiate with Customers • Provide Reports to Supervisors
Sales Supervisor
Benson Communications
Jun 2009 - Jul 2014(5 years 2 months)
performed - In charge of filling out daily payroll -Reviewing Accounts to make sure our clients are fully satisfied -Medical leave records -19 agents under my supervision -Conduct meetings to release updates. -Achieving proposed goals through the motivation of the group. -Conduct group dynamics aiming to motivating and to remove stress.
Customer service agent
SYKES EL SALVADOR
Apr 2007 - May 2009(2 years 2 months)
- Customer service and sales • Maintain professional relationship with every customer. • Follow the company rules and also perform any other assigned task. • Help resolve any customer complaints
Advicars
Confidential - Retail Industry
Feb 2006 - Mar 2007(1 year 2 months)
Cold calling set appointments for sales agents targeting commercial and retail stores identifying potential leads, understanding their needs