Osama Abdelhamed Mohamed Mohamed Creation and innovation come as you wish

Customer Service Representative

Tabby

Feb 2024 - Apr 2025 (1 year 3 months)

I started at Tabby as a customer service representative, answering customers via email and chat. After 8 months, I was promoted to become a Quality specialist. I then became responsible for monitoring and evaluating team performance via email and chat channels, ensuring adherence to quality standards and enhancing customer satisfaction. I provided constructive feedback on developing interpersonal skills and knowledge, resulting in improved team efficiency and customer experience.

Marketing Specialist

Freelancercom

Sep 2023 - Apr 2024 (8 months)

I analyzed data to identify trends, insights, and opportunities to improve social media strategies and content. I managed social media, created content, and responded to customer inquiries. I conducted in-depth analysis of social media performance metrics to evaluate campaign effectiveness and recommend data-driven improvements.

P

Property Consultant

Property Hills

Nov 2022 - Sep 2023 (11 months)

Communicated with sellers, buyers, and renters to understand property needs, timeline, and budget, I have learned effective strategies to reach potential customers, through advertising on different platforms, cold calling and Leads, and have already achieved impressive sales results within a short period.

P

Company Owner

PIXEL STORE

Jun 2022 - Apr 2025 (2 years 11 months)

I Founded and managed a startup specializing in the import and local distribution of computer components within the Egyptian market, overseeing all operational, commercial, and strategic aspects. - Business Development & Strategy: Developed and executed a comprehensive growth strategy for the company. Established international supplier relationships and expanded the client base. -Sales & Marketing: Managed the entire sales cycle and developed effective marketing campaigns to boost sales and brand awareness. -Operations & Supply Chain: Oversaw import operations and inventory management, improving overall operational efficiency. -Financial & Accounting Management: Managed all financial and accounting aspects, including budgeting, cash flow, a

Customer Service Representative

noon

Oct 2020 - Nov 2022 (2 years 2 months)

Providing outstanding technical and service support to Noon customers through various communication channels (chat, email, phone). Receiving and handling customer inquiries, providing appropriate solutions, and exceeding their expectations. Managing outgoing calls to confirm order details and ensure successful delivery.

Telesales Representative

Raya CX

Aug 2020 - Oct 2020 (3 months)

Telephone Sales Specialist - City Club Effectively communicate with potential customers to explain the club's services, available payment and installment options. Scheduling appointments for customers to visit the sales office and complete the subscription process

Z

Organizer

ZED Egypt

Jan 2020 - Mar 2020 (3 months)

Responsible for assisting park visitors in locating locations and providing necessary directions. Handling visitor inquiries and problems and providing appropriate solutions to ensure their satisfaction. Supporting on-site staff to provide excellent service and help visitors have the best experience.

Osama Abdelhamed Mohamed Mohamed

About

Detail

Timeline

Résumé