Mariajose Ortega
About
Detail
Mercadeo y negocios internacionales
Provincia de Panama, Panama
Résumé
Jobs
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- KOperations Specialist & Project ManagerKalungi – SaaS Marketing AgencyJan 2023 - Current (3 years 6 months)• Financial analysis: Monitor and review financial performance, working with the COO to execute an effective budget. Additionally, I managed projects that involved graphic design, ensuring that visual elements aligned with project goals. I also oversaw customer service management (CSM) for some ongoing projects, enhancing client satisfaction and engagement throughout the project lifecycle.
- MAccount ManagerMarttiJan 2021 - Jan 2023 (2 years 1 month)• Manage onboarding and ongoing relationship for a portfolio of 80+ senior-level accounts, ensuring seamless integration and high client satisfaction. • Own the full account lifecycle, including contract management, renewals, upsell opportunities, and proactive retention strategies. • Maintain and track all client activities, projects, and communications in Salesforce, ensuring data integrity and visibility across teams. • Deliver strategic customer support by aligning client needs with company solutions, resolving issues efficiently, and optimizing account performance. • Lead and monitor project delivery to ensure client objectives are met within scope, timeline, and budget. • Achieved a 60% improvement in account performance by enha
Sales & Marketing Operations Admin SpecialistBraftonJan 2020 - Nov 2023 (3 years 11 months)• Provided Salesforce support, managing reporting and onboarding for new users.- BProject Management Marketing SpecialistBrafton – Data-Driven Marketing AgencyJan 2020 - Jan 2023 (3 years 1 month)• Data analysis & insights: Monitored KPIs to improve customer engagement and inform go-to-market strategies.
- WMarketing and Advertising ManagerWyndham HotelJan 2018 - Jan 2020 (2 years 1 month)• Managed a marketing team, overseeing project performance, budget control, and campaign execution.
- CProject Manager – Marketing & AdvertisingClub DavidJan 2016 - Jan 2018 (2 years 1 month)• Managed marketing projects, ensuring alignment with business goals and customer needs. • Led digital marketing campaigns. • Coordinated cross-functional teams to execute marketing strategies effectively. • Reviewed the budget and all the inventory workflow and created better solutions.
- Sub-Director of International Sales – USA & EuropeHard Rock HotelJan 2013 - Jan 2016 (3 years 1 month)• Conducted market research to align sales strategies with customer needs.
- International Account Manager – LATAM & USABern Hotels & ResortsJan 2010 - Jan 2013 (3 years 1 month)• Managed onboarding processes, renewals, and operational coordination for international clients. • Tracking key performance indicators (KPIs) related to client accounts and providing regular reports to management. • Identifying opportunities to upsell or cross-sell products and services, and contributing to account growth. • Developed sales projections and negotiated contracts to support business growth.
- LInternational Account ExecutiveLATAM & USA• Managed customer relationships, ensuring long-term partnerships and satisfaction.
- AAccount & Customer Success Manager• Managed a portfolio of 100+ client accounts, ensuring customer success through personalized support and engagement.
Education
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- HHubSpot: Marketing Hub, Sales Hub, Salesforce Integration
- BBachelor's Degree
- AAttention to Detail Certification (TestDome)
- CClickUp Intermediate Certificate
- SSEMrush Certification
- MMaster's Degree in Business Administration
- Leadership: Revisiting DevOps FundamentalsDEVOPS
- SSalesforce Associate Certification
- AAdministration