Orlando Jose Jiménez Tosta
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Customer service, sales, and support representative
Dundalk, County Louth, Ireland
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Résumé
Jobs
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- ESales AdvisorEir/MeteorMay 2022 - Oct 2022 (6 months)
- DEir(Meteor)Dundalk, County LouthMay 2022 - Oct 2022 (6 months)Asked open-ended questions to best understand client needs and determine the best travel offerings
•Answered customers' questions and addressed problems and complaints in person and via phone
•Addressed customer service inquiries quickly and accurately
•Ensured optimal passenger experience, achieving top satisfaction, retention, and referrals
•Greeted customers to facilitate services, determine service needs, and accurately input orders into electronic systems. - AAvas Flowers public Remote experienceApr 2020 - Dec 2020 (9 months)
Sales and Customer Service RepresentativeDiamonds InternationalJun 2019 - May 2020 (1 year)Managed the store's jewelry cleaning service, thoroughly and effectively cleaning products using specialized polishers and ultrasonic cleaners
•Helped customers select appropriate watches and jewelry according to preferences, requirements, and occasion
•Used excellent visual merchandising and creative flair for arranging stunning window displays, designed to attract customers and increase sales
•Successfully and continuously hit sales targets by seeking money-making opportunities for expansion.
•Developed retail campaign strategies with seasonal changes and implementation plans for deployment teams.- DDiamonds InternationalMar 2019 - Mar 2020 (1 year 1 month)
- Travel Sales AgentAllied GlobalAug 2018 - Feb 2019 (7 months)Asked open-ended questions to best understand client needs and determine the best travel offerings
•Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion
•Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians, and business executives
•Responded immediately to clients' questions, issues and complaints, and found effective solutions when required
•Assisted in decision-making with clients on selecting the perfect holiday based on needs, budget, and specifications. - AAllied GlobalApr 2018 - Aug 2018 (5 months)
- Customer Service. StartekKnoah SolutionsSells Deparment. Knoah Solutions
Sells Department. Allied Global
Diamonds International
Sells department - Avas flowers US Base. - ISales and Marketing AgentIntouch Inbound Sales AgentMay 2016 - Apr 2018 (2 years)Proactively prospected new sales opportunities within assigned accounts and geographical areas, overseeing onboarding new accounts.
•Categorized leads through sales qualification questioning, streamlining sales pipeline to improve efficiency.
•Negotiated and closed deals with minimal required support from sales and finance managers.
•Executed complete sales cycle process from prospecting leads through contract negotiations and close. - Customer Service RepresentativeStarTekJun 2014 - Mar 2015 (10 months)Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages
•Answered customers' questions and addressed problems and complaints in person and via phone
•Addressed customer service inquiries quickly and accurately
•Ensured optimal passenger experience, achieving top satisfaction, retention, and referrals
•Greeted customers to facilitate services, determine service needs, and accurately input orders into electronic systems. - SStartekFeb 2014 - Oct 2015 (1 year 9 months)
Education
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- Diploma of Higher Education International Tourism ManagementDundalk Institute of Technology