Orion Skana Guest Experience Manager @ AltoVita | Hospitality Industry

Virtual Surveyor

The Suddath Companies

Feb 2025 - Jul 2025 (6 months)

In my role as a Virtual Surveyor at The Suddath Companies, I scheduled smart consultations using the Yembo AI platform to create accurate visual inventories for customers' upcoming moves. I helped transferees during the consultation process by providing guidance on packing and loading decisions, offering tips on handling specialty items, and ensuring a seamless moving experience. Additionally, I utilized my typing skills to efficiently compose long emails, which facilitated clear communication with clients and contributed to a more organized consultation process.

COD Move Coordinator

Roadway Moving

Feb 2024 - Aug 2024 (7 months)

• Provided exceptional customer service to ensure all inquiries and concerns were addressed promptly and satisfactorily.
• Coordinated logistics operations to ensure timely delivery of goods and optimal warehouse organization.
• Utilized strong problem-solving skills to identify and resolve issues efficiently and effectively, while also managing the typing of long emails to maintain clear communication with clients and stakeholders. Additionally, performed administrative assistance tasks to support overall operational efficiency, ensuring that all logistical processes ran smoothly.

Guest Experience Manager

AltoVita

Jan 2024 - Current (2 years 9 months)

• Replying to client’s enquiries related to guest experience in a timely manner while providing VIP top level support to ensure excellent service delivery, in addition to conflict resolution.
• Managing incoming guest arrivals by coordinating and managing the process from arrival to departure with the booking managers by utilizing the CRM software.
• Implementing strategy improvement and protocol demonstration to ensure professional incident management is in line with the company’s quality standards/SLA.
• Assisting with the operations manager/supply chain management team to train and optimize performance of hospitality growth partners.
• Tracking NPS data with the product team to utilize the data for strategy im

I

Military Move Coordinator

Interstate Moving Relocation Logistics

Apr 2023 - Jan 2024 (10 months)

I

Military Move Coordinator

Interstate Moving Relocation Logistics

Apr 2023 - Jan 2024 (10 months)

- 100% committed to provide military service members a perfect move, helping them navigate their move from the first call to the last.
- Working closely with a multitude of agents for OA/DA services to facilitate a safe and secure pickup and delivery of the members' household goods.
- Coordinating with JPPSO representatives to confirm and update any relevant details in a move file.
- Ensure 100% data accuracy in the Interstate CRM platform as well as the military Defense Personal Property System.

Customer Care Coordinator

JK Moving Services

Aug 2020 - May 2022 (1 year 10 months)

- Working with all relevant departments at JK Moving Services to ensure a smooth and stress free move
- Make a connection with the customers and walk them through the process of moving with JK. Ensure they have the data to make informed decisions for every aspect of their moves.
- Work with a diverse team of individuals in such a way that the workload is always completed 100% and nothing is missed.
- Provide my customers pricing on various services that the company can perform in order to make a move as efficient as possible.

G

Customer Service Representative

GSL Enterprise Support

Aug 2020 - Mar 2023 (2 years 8 months)

As a Customer Service Representative, I was responsible for addressing customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction. I effectively communicated with clients through various channels, ensuring timely responses and solutions. Additionally, the role required proficient typing skills for composing long emails, which facilitated clear and detailed communication with customers, ultimately contributing to a more efficient service experience.

Senior Customer Care Coordinator

JK Moving Services

Jun 2020 - Apr 2023 (2 years 11 months)

- Ensuring a smooth and stress-free move for my customers.
- Working with my manager to provide feedback on day to day operations and new ideas to implement to increase productivity.
- Provide advice and guidance to my team day to day.
- Provide training to new customer care representatives.
- Assigned greater responsibility in managing executive level moves.

English Second Language Instructor

Native Camp

Nov 2015 - Jun 2021 (5 years 8 months)

As an English Second Language Instructor, I was responsible for developing and delivering engaging lesson plans tailored to diverse student needs, fostering a supportive learning environment that encouraged language acquisition. I assessed student progress through various evaluation methods and provided constructive feedback to enhance their learning experience. Additionally, the role required proficient typing skills for composing long emails to communicate effectively with students and parents, ensuring clarity and maintaining strong relationships within the educational community.

Customer Service Representative

Vodafone

Jan 2012 - Jun 2015 (3 years 6 months)

I was responsible for answering customer enquiries on their accounts as well as promoting upgrades and troubleshooting technical issues on their devices.

Orion Skana

About

Detail

Timeline

Résumé

Orion Skana

About

Detail

Behavioral traits