Oriana Gutiérrez

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Executive Assistant

Dr. White Therapy Group

Dec 2023 - Nov 2025 (2 years)

As an Executive Assistant, I provided comprehensive executive and administrative support in a remote therapy practice, ensuring efficient management of scheduling, calendars, and client communication. I handled onboarding, billing, and insurance documentation with a focus on accuracy and compliance, while maintaining digital records using CRM and EHR platforms (e.g., Notion, Monday) to ensure confidentiality when managing sensitive client data. I utilized Loom to create quick video updates and explain onboarding steps for new clients, enhancing their experience. Additionally, I processed payments and insurance reimbursements through PayPal, streamlining financial transactions. I communicated daily with the team of therapists via Slack, fost

Private Phonetics Tutor

Remote

Mar 2021 - Dec 2023 (2 years 10 months)

As a Private Phonetics Tutor, I provided specialized tutoring to university students in phonetics and pronunciation for English translation programs, developing personalized lesson plans and practice materials tailored to individual learning needs. Conducted all sessions virtually with flexible scheduling to accommodate students' diverse availability, I utilized Loom to record explanation videos for pronunciation exercises, significantly enhancing the learning experience. Additionally, I managed student payments through PayPal, ensuring a smooth and efficient transaction process. My proficiency in Microsoft 365, particularly Microsoft Word, allowed me to create comprehensive lesson plans and practice materials, while Outlook facilitated eff

A

Executive Assistant to Medical Director

Arcoíris Health Center

Apr 2020 - Dec 2023 (3 years 9 months)

As the Executive Assistant to the Medical Director, I provided comprehensive support in calendar management, appointment scheduling, and internal communications, ensuring seamless operations within the medical office. I assisted with billing workflows, insurance documentation, and payment tracking, leveraging my experience in managing client and operational data through CRM systems to enhance efficiency. My role involved maintaining and organizing digital records with a focus on accuracy and compliance, while also handling sensitive patient and operational data with strict confidentiality. Additionally, I supported day-to-day operational coordination to improve efficiency in a remote clinical environment, drawing on my skills in financial m

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Operations & Customer Service Manager

Family Tech Resale Business

Feb 2019 - Mar 2020 (1 year 2 months)

As an Operations & Customer Service Manager, I effectively managed day-to-day operations, customer service, and product sales through platforms such as Instagram and WhatsApp. I tracked orders and coordinated delivery logistics for tech product sales, ensuring timely fulfillment and customer satisfaction. Additionally, I maintained inventory records using spreadsheets and assisted with content updates to enhance our online presence. My role also involved tracking sales revenue and managing expenses, utilizing my accounting skills to maintain accurate financial records that supported our daily business operations. This attention to detail and proactive approach contributed to improved operational efficiency and customer success.

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Veterinary Assistant & Appointment Manager

Bichos Veterinary Clinic

Jul 2018 - Feb 2019 (8 months)

As a Veterinary Assistant & Appointment Manager, I was responsible for scheduling appointments and providing essential support to veterinarians during procedures and vaccinations. I assisted with inventory restocking and maintained clinic organization to ensure a smooth workflow. My role included handling client payments and basic sales transactions, while also delivering exceptional customer service management. Additionally, I contributed to the clinic's social media presence by supporting content coordination and enhancing client engagement through digital platforms. I ensured that client records and clinical procedures were managed in accordance with established protocols and confidentiality standards, demonstrating my commitment to corp

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Sales Representative

MaxiCompu Tech Store

May 2017 - Jul 2018 (1 year 3 months)

As a Sales Representative, I provided exceptional customer service in a fast-paced electronics retail environment, managing the full sales process from initial inquiry to post-sale follow-up. I organized inventory effectively and helped implement upselling strategies to enhance sales performance. Additionally, I utilized Google Sheets to track sales and stock manually, updating totals daily to ensure accurate inventory management and informed decision-making. My experience with Microsoft 365 allowed me to leverage Excel for inventory tracking and sales reporting, further enhancing my efficiency in managing data. Furthermore, I performed administrative assistance by keeping inventory updated, generating daily reports, following up with suppl

Oriana Gutiérrez

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