O

Ophelia Hamilton

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Technical Support Analy⁸st | A+, Security+, Network+, AI-ASSISTANT, Generative AI
Southfield, Michigan, United States
Contact Ophelia regarding: 
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Full-time jobs
Starting at USD65k/year
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Finding candidates
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Networking

Timeline

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school
Education
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Project

Résumé

Jobs verified_user 0% verified
  • Coforge
    Technical Support Analyst
    Coforge
    Mar 2024 - Jun 2025 (1 year 4 months)
  • D
    Technician with Detroit Energy
    Detroit Energy
    Apr 2022 - Jan 2025 (2 years 10 months)
  • WWP Group
    IBM Consultant
    WWP Group
    Jan 2022 - Mar 2022 (3 months)
  • Detroit Medical Center
    Managed Deployment and Asset Management
    Detroit Medical Center
    Sep 2021 - Apr 2022 (8 months)
  • M
    Information Technology Field Technician
    Mclaren
    Dec 2020 - Dec 2021 (1 year 1 month)
  • Harman International
    Site Administrator/Asset Manager
    Harman International
    Aug 2016 - Dec 2021 (5 years 5 months)
    IT Administrator instruct new hire orientation class every Monday, configure pc, and user profile for each new hire setup all peripheral devices: monitor, ip phone, docking station at workstation. All Break/fix situations. Create Profile, deploy Laptop's to new hire, collect IT equipment.
  • Hpe
    DCS Helpdesk
    Hpe
    Dec 2015 - Dec 2021 (6 years 1 month)
    • Resolve issues, create tickets about Nissan/Infiniti DCS system via phone, chat, email, voicemail, using knowledgebase or Logmein Rescue.
  • Unisys
    Client Services/Support|Service Delivery Tecnician|UTS Field Svc Tech 4
    Unisys
    Dec 2013 - Jun 2015 (1 year 7 months)
    Responsible for installation, integration and service of both company and multi-vendor systems which include hardware, software and network products as well as operating system. Responsible for achieving strong client satisfaction. Maintain a thorough understanding of company service solutions. Function as integration project leader when assigned. Verifies that existing client hardware/software can function per requirements. Highly client focus for any project related issues(s). Fully qualified field engineer. High degree of troubleshooting.
  • Robert Half International
    Help Desk Advisor
    Robert Half International
    Jan 2012 - Feb 2012 (2 months)
    Remote Access into Client pc Update settings for Adobe and Java to properly install WiTECH Diaganostic App VCI Pod: Configure new, reset, setup wireless, get VCI Pod out of recovery mode. StarMOBILE: Configure new, reset, setup wireless Update Software for VCI Pod, StarMOBILE and StarSCAN Wireless Reconfiguration – Reset SSID and PassPhrase Install WiTECH from the ground up, Migrate domains to a different server.
  • S
    Customer Service Representative
    Siwel Consulting Inc SIEMENS IT Consulting Se
    Mar 2011 - Apr 2011 (2 months)
    Activate, Initialize encrypted drive Iron Key, explain details of use to end user. Migrate end user data from old USB to encrypted USB using Iron-Key.
  • G
    PC Refresh Technician / Scheduler
    GM POWERTRAIN
    Oct 2010 - Jan 2011 (4 months)
    As a PC Refresh Technician - Scheduler – Schedule GM employees time and dates to upgrade to windows 7. ● Coordinate installs, upgrade of software/hardware in corporate environment. Phone support for HP/Dell desktops and laptops. ● Perform hardware refreshes and USB Upgrade thru SCCM distribution ● Break/Fix Lotus Notes, Blackberry ● Perform IMAC configuration ● In Active Directory adding/deleting Users to Groups or Organizations ● In Active Directory adding/deleting Host Names in/from Users, Groups or Organizations ● Reconnect VPN settings making sure employees can work from home if required. ● Perform hard drive encryption ● Perform Asset Management task retire old asset ● Resolve technical issues start to finish close tickets
  • G
    PC Refresh Technician/Scheduler
    GM Power Train
    Oct 2010 - Jan 2011 (4 months)
    Visions IT for GM Power Train Headquarters - Pontiac MI. Coordinate installs, upgrade of software/hardware in corporate environment. Phone support for HP/Dell desktops and laptops. Perform hardware refreshes and USB Upgrade thru SCCM distribution Break/Fix Lotus Notes, Blackberry Perform IMAC configuration In Active Directory adding/deleting Users to Groups or Organizations In Active Directory adding/deleting Host Names in/from Users, Groups or Organizations Reconnect VPN settings making sure employees can work from home if required. Perform hard drive encryption Perform Asset Management task retire old asset Resolve technical issues start to finish close tickets
  • PSCU FINANCIAL SERVICES
    Customer Services
    PSCU FINANCIAL SERVICES
    Jun 2010 - Nov 2010 (6 months)
    AS A PSCU Representative service OVER 4000 CREDIT UNIONS WORLD WIDE · Provide consumers with their financial information, transfer funds, loan applications for vehicles and mortgages,and wire transfers.
  • Pscu
    Customer Service Representative
    Pscu
    Jun 2010 - Oct 2010 (5 months)
    As a PSCU Representative service over 4000 Credit Unions world wide Provided consumers financial information, transferred funds, wire transfers and loan applications
  • Kelly Services
    Cobra Administrator
    Kelly Services
    Apr 2009 - Feb 2010 (11 months)
    As a COBRA ADMINISTRATOR at Ceridian (HIPAA CERTIFIED) Answered incoming calls Received and provided clarified information to consumers and details about the HIPAA law and insurance. Received positive comments from consumers and exceptional comments from senior management.
  • C
    Technical Advisor
    Convergys On Star
    Aug 2007 - Oct 2008 (1 year 3 months)
    • Ask appropriate questions per triage tool, updated software, test outgoing and incoming calls. • Update or Correct records, document, provide feedback per situation
  • Customer Service Representative
    On Star Technical Adviser
    Customer Service Representative
    Aug 2007 - Oct 2008 (1 year 3 months)
    As an On Star Technical Adviser answered high volume incoming calls Coached and mentored new representatives, Updated software, tested incoming and out going phone
  • D
    Customer Service Representative
    DIALOUGE NETWORK
    Sep 2006 - Mar 2007 (7 months)
    first with Car Buyers Companion, made outbound calls to potential car buyers. Researched compared prices, utilized negotiation skills, compromise dealer price Sway clients to buy. Employed with Register.com received incoming calls, Renewed domain names, email and hosting to consumers. Increased sales 10%.
  • P
    Installation Technician
    PC TECH
    Jul 2006
    Unpack, setup, connect all peripheral devices, and connect USB Wireless, the Internet, set passwords.
  • T
    Installation Technician
    TCML Ltd
    Apr 2006
    Unpack, setup, connected PC Tablets peripheral devices Installed XP and reload user and business specifications.
  • M
    Office Administrator
    MWP Imaging
    Mar 2006 - May 2006 (3 months)
    Create new LAN - connect hardware router, printer and Internet Customer service - Answer phone, order entry on line, follow up on delivery validation/invoicing, initiate new sales, list products.
  • EDS
    Call Center Representative
    EDS
    Apr 2001 - Jun 2004 (3 years 3 months)
    Assisted Volkswagen and Audi owners with emergency roadside and general repairs. Utilized anger diffusion technique to maintain customer satisfactory relationships. Participated on Kaizen Team to improve the current process of Audi Assist call flow.
  • EDS
    analyst
    EDS
    Jan 1999 - Jun 2004 (5 years 6 months)
    As a Technical team player with Programmers, Systems Engineers, Business Analyst and Oracle DBA, analyzed existing structures, redesign documented, estimation of project scope, quality, time, cost and risk. Coded COBOL, PL/1, JCL, Easytrieve, ADHOC's, Customized and conducted appropriate testing. Gathered requirement, created spec, recommended implementation strategies after attending Review Board. Developed, maintained and monitored systems and related policies, procedures, managed matrix project Performed daily firewall administrator, ACF2 security, Enforce change management and compliance processes Help Manage network system backups; provide comprehensive disaster recovery planning and testing.
  • EDS
    Information Associate/Analyst
    EDS
    Jan 1999 - Apr 2001 (2 years 4 months)
    Technical team player with Programmers, Systems Engineers, Business Analyst, Oracle DBA. Gathered requirement, created spec, recommended implementation strategies after attending Review Board. Coded COBOL, PL/1, JCL, Easytrieve, ADHOC's, Customized and conducted appropriate testing. Developed, maintained and monitored related policies, procedures, managed matrix project. Performed daily task firewall administrator, ACF2 security, as necessary backup recovery, document and filling. Project Management classes: Scope, Time, Risk, Cost and Quality Management. Change/Release Management and Move/Add/Change Analyzed existing structures, redesign document, estimation of project scope, quality, time, cost and risk.
Education verified_user 0% verified
  • C
    Computer Networking Center
    COMPUTER NETWORKING CENTER
    Jan 2023 - Dec 2023 (1 year)
  • I
    Certificate, MCITP
    Integrated Information Services
    Jan 2010 - Dec 2010 (1 year)
    Designing Network Infrastructure for Virtualization, Designing Network Security, Designing IP Addressing, Designing DHCP Implementation, Designing Routing and Switching, Designing Security for Internal Networks, Designing Name Resolution, Designing Advanced Name Resolution, Planning and Deploying the Application Vitalization Management System, Designing Network Access Protection, Designing Operating System Deployment and Maintenance, Designing File Services and DFS in Windows Server 2008, Designing High Availability in Windows Server 2008, Designing Print Services in Windows Server 2008
  • I
    MCITP, Microsoft Certified IT Professional Server Administrator
    Integrated Information Systems
    Jan 2010 - Dec 2010 (1 year)
    • Microsoft Certified Professional - MCP • EDS/IAD Information Associate Developed • COBOL and PL/1 • Auto Max Sales Training (Autohann Network)
  • A
    Certificate, Computer Information Systems; Computer Information Systems
    ATP Oakland Community College
    Jan 1998 - Dec 1999 (2 years)
    ATP) Advanced Technology Program
  • A
    Certificate Electical Engineering, Electical Engineering
    American Flight Technology
    Jan 1995 - Dec 1996 (2 years)
    Electronic Engineer Training
  • D
    Certificate in Computer Information, Computer Science
    Detroit Instute of Commerence
    Jan 1988 - Dec 1989 (2 years)
    Class Participation: Created an Organization with employees, Departments in a forest Enterprise Environment using: Designing Network Infrastructure for Virtualization, Designing Network Security, Designing IP Addressing, Designing DHCP Implementation, Designing Routing and Switching, Designing Security for Internal Networks, Designing Name Resolution, Designing Advanced Name Resolution, Planning and Deploying the Application Vitalization Management System, Designing Network Access Protection, Designing Operating System Deployment and Maintenance, Designing File Services and DFS in Windows Server 2008, Designing High Availability in Windows Server 2008, Designing Print Services in Windows Server 2008
  • W
    AS, Applied Computer Science
    Wayne County Community College District
    Jan 1979 - Dec 1982 (4 years)
    • COBOL • PL/1 • Fortran • Basic • Accounting
Projects (professional or personal) verified_user 0% verified
  • p
    prompt engineering
    Sep 2025 - Current (1 year 2 months)
    helps with your writing skills
  • T
    Training and Exprience
    Jan 2010 - Current (16 years 10 months)
    Network Infrastructure Design, Designing Network Security, Designing IP Addressing, Designing Routing and Switching, Designing Security for Internal Networks, Designing Name Resolution, Designing Advanced Name Resolution, Planning and Deploying the Application Virtualization Management System, Designing Network Access Protection, Designing Operating System Deployment and Maintenance, Designing File Services and DFS in Windows Server 2008, Designing High Availability in Windows Server 2008, Designing Print Services in Windows Server 2008.