Onyinyechi Akachukwu

Customer Service Professional skilled in resolving complex, escalated, and unusual customer issues with accuracy, empathy, and strong problem-solving. Known for working in fast paced retail environments, handling difficult billing discrepancies, subscription errors, technical glitches, and multi-step troubleshooting requiring patience and investigation. Proficient in Microsoft Dynamics CRM, Jira, Zendesk, documentation, case tracking, and customer communication.