Onur Ünsal

Senior Customer Success Manager

Xebia

Jan 2022 - Current (4 years 4 months)

Establish trusted-advisor relationships with customer partners and C • level executive sponsors to understand their strategy, technical environment, and measurements for success. Lead customer liaison for top-revenue accounts, and account reviews • with clients to ensure the usage of services and maintain communication on updates. Foster and identify relationships with key decision-makers and • stakeholders within enterprise customers. Build strategic customer success plans to ensure specific outcomes and business values for customers. Coordinate key projects by collaborating with technical and non technical internal stakeholders, from onboarding to expansion. Identify success metrics and organize quarterly business reviews to showcase t

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Enterprise Account Manager

Printbox Software

Dec 2019 - Jan 2021 (1 year 2 months)

Manage and nurture relationships with key clients to ensure their • satisfaction, and drive expansion by being a strategic advisor for them. Develop and maintain partner relationships with the C-level stakeholders to understand their business needs and challenges. Execute strategic account plans to ensure positive success metrics and business values for customers. Negotiate contracts and pricing agreements with clients, making sure terms are favorable for both parties while maximizing profitability. Understand clients' needs and objectives, and proactively identify opportunities to upsell and cross-sell services.

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Customer Success Representative

Raya Contact Center Europe

Mar 2017 - Dec 2019 (2 years 10 months)

Create and implement strategic account plans to maximize expansion opportunities. Achieve a 120% net retention rate in the portfolio and 110% with the whole team during my engagement. Coach and lead a team of 15 people, with transformational leadership. Coordinate business review meetings with C-suite stakeholders, presenting metrics, values, challenges, and plans. Conduct recruitment for Account Manager positions, hiring the best • talents in the industry. • feedback with internal teams. Analyze, provide, and validate business solutions that are the best fit for the clients' businesses.

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Lead Account Manager

Mar 2017 - Dec 2019 (2 years 10 months)

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