Om Patel

IT Support Intern

Atlantic Health System

Jun 2025 - Current (1 year 5 months)

• Delivered first-level support to clinical and administrative staff, resolving hardware, software, and network issues across multiple departments. • Managed user accounts in Active Directory and One Identity Active Roles, handling password resets, access provisioning, and onboarding/off-boarding. • Resolved and solved tickets using Cherwell, maintaining SLA compliance and documenting solutions in the internal knowledge base. • Assisted in device compliance and remote management through Microsoft Intune, supporting endpoint security and configuration. • Deployed wireless network troubleshooting using Juniper Mist and addressed clinical access issues with Imprivata OneSign SSO and badge login systems.

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Desktop Support Technician

Tanis Concrete Inc

Nov 2024 - Jun 2025 (8 months)

• Optimized the installation and maintenance of 75+ hardware and software assets, including workstations, printers, mobile devices, and network infrastructure, reducing downtime by an estimated 10%. • Planned, tested, and supervised the deployment of 12+ new operating system releases, critical vendor patches, and commercial software updates across the organization' endpoints using Microsoft Intune and Active Directory Group Policies. • Led troubleshooting, parts replacement, and system upgrades for 10+ diverse IT assets (desktops, laptops, Cisco switches), consistently resolving issues within established SLA targets. • Streamlined imaging processes for new and redeployed devices, reducing deployment time by 20% and ensuring consistent c

Desktop Support Technician

PlanITROI

Jun 2024 - Aug 2024 (3 months)

• Performed imaging and re-imaging of 100+ desktops and laptops using enterprise deployment tools (MDT, SCCM, Intune), ensuring system configuration standards and reducing deployment time by 15%. • Conducted comprehensive hardware diagnostics and completed repairs on laptops and desktops, including RAM, SSD, battery, and screen replacements, extending device lifecycles by an average of 1-2 years. • Installed, configured, and troubleshot Windows 10/11 operating systems for 200+ endpoints, ensuring successful activation, driver installation, and seamless domain join within Active Directory.

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IT Support Technician II

Atlas Technical Consultants

Apr 2023 - Nov 2024 (1 year 8 months)

• Responded to Tier 1 and Tier 2 tickets via Service Desk, performing on-site and remote analysis, diagnosis, and resolution of end user hardware and software issues. • Maintained IT inventory for all front-end and back-end equipment across the assigned district. • Acted as the primary IT liaison, traveling to job sites and office locations to support district-wide technical operations. • Assisted IT management in office mobilizations and de-mobilizations, setting up and decommissioning equipments. • Troubleshot and supported a wide range of hardware including PCs, printers, VoIP systems, routers, switches, and wireless access points. • Administered user accounts through Active Directory and supported endpoint compliance via Intune.

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Om Patel

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Behavioral traits