Omega John Songsong

Omega John Songsong

About

Detail

Executive Assistant to Chief Executive Officer / HR Recruiter at JVsion Advertising, LLC
Province of Cavite, Philippines

Timeline

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Résumé

Jobs verified_user 0% verified
  • J
    Executive Assistant to Chief Executive Officer / HR Recruiter
    JVsion Advertising LLC
    Oct 2024 - Current (2 years 1 month)
    As the Executive Assistant to the CEO, I provide high-level administrative support, ensuring seamless operations and enabling the CEO to focus on strategic initiatives. My responsibilities include managing complex schedules, coordinating high-profile meetings, and serving as a liaison between the CEO and internal/external stakeholders. I handle sensitive information with discretion, prepare reports and presentations, and oversee special projects that align with company goals. I also facilitate communication across departments, fostering collaboration and optimizing workflows to support business growth.

    Key responsibilities include:

    Managing executive calendars, travel arrangements, and correspondence.
    Preparing an
  • Spocket
    Customer Success Specialist
    Spocket
    Jan 2024 - Aug 2024 (8 months)
    As a Sales and Customer Support Specialist, I bridge the gap between clients and the company, ensuring customer satisfaction while driving sales growth. My role involves directly engaging with customers to understand their needs, resolving issues, and offering product or service solutions that align with their goals. I am responsible for managing customer relationships, providing exceptional service, and promoting products to enhance overall client experiences.

    Key responsibilities include:

    - Providing timely and effective customer support through multiple channels (phone, email, chat) to resolve inquiries, troubleshoot issues, and ensure customer satisfaction.
    - Identifying customer needs and upselling products o
  • Z
    Financial and Billing Specialist
    Zoom Video Communications
    Aug 2020 - Feb 2021 (7 months)
    I manage the financial operations related to billing, invoicing, and account reconciliation to ensure accurate and timely processing of financial transactions. My role includes maintaining detailed financial records, resolving billing discrepancies, and collaborating with internal teams to ensure compliance with company policies and regulations. I work closely with clients and vendors to handle inquiries and ensure smooth payment processes while maintaining a focus on financial accuracy and efficiency.

    Key responsibilities include:

    - Preparing, issuing, and managing invoices, ensuring accuracy and compliance with client contracts and service agreements.
    - Monitoring accounts receivable, tracking payments, and foll
  • R
    Travel Assistant
    Rogers Inc
    Apr 2021 - Dec 2023 (2 years 9 months)
    As a Travel Assistant Specialist, I provide personalized travel planning and logistical support to ensure smooth and enjoyable travel experiences for clients. My role involves managing every detail of travel arrangements, from booking flights and accommodations to coordinating transportation and ensuring compliance with company travel policies. I work closely with clients to understand their preferences, anticipate their needs, and deliver tailored travel solutions that enhance their experience.

    Key responsibilities include:

    - Planning and coordinating all aspects of travel, including flights, accommodations, car rentals, visas, and itineraries.

    - Assisting clients with travel inquiries, providing expert adv
  • Nezda Technologies Inc
    Senior Technical Recruiter
    Nezda Technologies Inc
    May 2017 - Aug 2019 (2 years 4 months)
    As a Lead Technical Recruiter and Talent Acquisition Specialist, I manage the full recruitment process to find and hire top technical talent. My role includes working closely with hiring managers to understand staffing needs, sourcing candidates, and guiding them through the hiring process from initial contact to offer acceptance. I focus on building a strong talent pipeline and ensuring a great candidate experience.

    Key responsibilities include:
    - Managing the recruitment process for technical roles, including sourcing, interviewing, and making offers.
    - Working with hiring managers to create job descriptions and define the skills needed for each role.
    - Using various channels like LinkedIn, job boards, and referr
  • Thomson Reuters
    Legal Customer Success
    Thomson Reuters
    Oct 2019 - Mar 2020 (6 months)
    As a Legal Customer Specialist, I serve as the primary point of contact for clients seeking legal guidance and support, ensuring they receive clear, accurate, and timely information regarding legal services and processes. My role involves managing customer inquiries, explaining legal procedures, and collaborating with legal teams to address client needs. I work to bridge the gap between customers and legal professionals, delivering high-quality service and maintaining strong client relationships.

    Key responsibilities include:

    - Responding to customer inquiries related to legal services, processes, and documentation, providing accurate and clear information.
    - Guiding clients through legal procedures, such as contr
  • J
    Senior Process Executive
    JP Morgan FCS
    Jul 2016 - Jan 2017 (7 months)
    As a Senior Process Executive at JP Morgan Chase, specializing in Direct Auto Finance, my role focused on providing top-tier customer support and financial assistance for auto loan customers.

    Key Responsibilities:

    - Assisted customers with auto loan applications, payments, and account inquiries, ensuring a smooth financing process.
    - Handled loan modifications, payment plans, and account escalations, resolving complex financial concerns.
    - Provided guidance on interest rates, loan terms, and refinancing options, ensuring customers made informed decisions.
    - Processed account updates, payment disputes, and late payment resolutions to maintain compliance and customer satisfaction.
    - Maintained high ac
  • E
    HR Recruitment Talent Lead
    ETele Connect
    Jan 2014 - Apr 2016 (2 years 4 months)
    At E-Tele Connect, I started as a Customer Service Representative, handling billing inquiries, emergency calls (911), and account management for Manitoba Telephone System. Through my strong performance and dedication, I transitioned into Associate Recruiter, eventually leading and managing the recruitment process for the company.

    Key Responsibilities & Growth:

    - Customer Service Representative: Assisted customers with billing concerns, service inquiries, and emergency calls, ensuring quick and effective resolutions.
    - Associate Recruiter: Transitioned into recruitment, sourcing and screening candidates for various roles within the company.
    - Talent Acquisition Leadership: Led and managed the recruitment team,
  • Teleperformance
    Customer Support Specialist
    Teleperformance
    Jun 2007 - Apr 2010 (2 years 11 months)
    Hotels.com/Expedia (September 2009 – April 2010)
    Role: CSR – Rez Sales (Inbound & Email Support)

    - Assisted customers with hotel bookings, cancellations, and modifications, ensuring a smooth reservation process.
    - Provided recommendations based on customer preferences and budget, enhancing their travel experience.
    - Handled email inquiries, resolving issues related to bookings, refunds, and special requests.
    - Maintained high customer satisfaction scores (CSAT) by delivering prompt and personalized service.

    Sprint – Nextel (June 2007 – August 2009)
    Role: Outbound Sales Representative

    -
Education verified_user 0% verified
  • De La SalleCollege of Saint Benilde
    Export Management
    De La SalleCollege of Saint Benilde
    Jan 2006 - Dec 2007 (2 years)
  • University of Perpetual Help Dr Jose G Tamayo Medical University
    Bachelor of Science - BS, Nursing Science
    University of Perpetual Help Dr Jose G Tamayo Medical University
    Jun 2004 - Oct 2025 (21 years 5 months)
  • Far Eastern University
    Bachelor of Science - BS, Nursing Science
    Far Eastern University
    Jun 2002 - May 2004 (2 years)