Omar Farhad Alif

Omar Farhad Alif

About

Detail

Customer Retention Manager | Customer Support & Engagement Specialist | Bengali Speaker
Dhaka, Bangladesh
Contact Omar regarding: 
Flexible work
Starting at USD6/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • Effectiff
    Boostlingo
    c
    Medical Interpreter (Bengali - English)
    Effectiff, Boostlingo, cloud interpreter
    Apr 2026 - Current (7 months)
    • Responsible for providing accurate, confidential, and culturally appropriate real-time Bengali-English medical interpretation.
    • Ensure clear communication during consultations and procedures, adhere to HIPAA standards, and support patient-centered care with professionalism and neutrality.
    • Maintaining customer satisfaction and quality assurance score.
  • InsideMaps Inc
    Officer – Data Operations public Remote experience
    InsideMaps Inc
    Jul 2024 - Current (2 years 4 months)
    Responsible for managing and entering large volumes of data from PDFs, spreadsheets, and databases using Adobe PDF, Microsoft Excel, Google Drive, and OneDrive with strong attention to detail and accurate typing. Ensured data integrity through validation, research, and error correction while maintaining organized records within structured folders and templates. Applied analytical skills and basic spreadsheet knowledge to streamline reporting and automation. Followed checklists carefully, asked for clarification when needed, and collaborated through Slack and Teams to ensure accuracy, reliability, and compliance with data governance standards.
  • I-Call International
    Medical Interpreter (Bengali - English) public Remote experience
    I-Call International
    Jul 2024 - Current (2 years 4 months)
    • Responsible for providing accurate, confidential, and culturally appropriate real-time Bengali-English medical interpretation.
    • Ensure clear communication during consultations and procedures, adhere to HIPAA standards, and support patient-centered care with professionalism and neutrality.
    • Maintaining customer satisfaction and quality assurance score.
  • AUGMEDIX BANGLADESH
    Medical Documentation Specialist
    AUGMEDIX BANGLADESH
    Dec 2022 - Jun 2024 (1 year 7 months)
    • Managing and maintaining accurate medical records with a focus on confidentiality and compliance.
    • Responsibilities include using EHR systems to document patient information, ensuring completeness and clarity of medical documentation, and verifying coding accuracy.
    • The specialist collaborates with healthcare providers to resolve discrepancies and supports quality improvement initiatives to enhance documentation practices. Their role is essential in ensuring accurate healthcare delivery and maintaining patient care standards.
  • Daraz
    Customer Support Executive
    Daraz
    Jan 2022 - Dec 2022 (1 year)
    1. Delivered exceptional customer service, resolving inquiries, complaints, and requests efficiently using support tools and systems.

    2. Applied active listening and problem-solving skills to address issues quickly and maintain customer satisfaction.

    3. Collaborated with cross-functional teams to resolve escalations and ensure smooth service delivery.

    4. Maintained professionalism and empathy in all interactions, strengthening customer trust and loyalty.

    5. Contributed to continuous improvement initiatives, helping enhance service quality and streamline support processes.
Education verified_user 0% verified
  • Brac University
    BSc in Computer Science and Engineering
    Brac University
    Jan 2018 - May 2022 (4 years 5 months)
    CGPA: 3.05/4.0
  • A
    Science
    Ananda Mohan College, Mymensingh
    Jan 2017
    GPA: 5.0/5.0
  • M
    Science
    Mymensingh Zilla School
    Jan 2015
    GPA: 5.0/5.0
Projects (professional or personal) verified_user 0% verified
Awards verified_user 0% verified
  • G
    Academic Excellence Recognition
    Govt. Ananda Mohan College
    Jan 2015 - Jan 2017 (2 years 1 month)
Publications verified_user 0% verified
  • A
    A Novel Approach to Reduce Air Pollution Through Machine Learning Based PM2.5 Prediction
    Jan 2022