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Omar

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Egypt
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Résumé

Jobs verified_user 25% verified
  • StoryGen
    Business Devlopment Rep
    StoryGen
    Apr 2026 - Current (6 months)
    I worked as BDR for different clients where I managed prospects starting from identifying if they're the right ICP, to asking the right leading questions and handling objections and making sure to include a CTA until a qualified meeting is successfully booked. Leveraged over 3 years of experience in B2B and B2C sales development and cold calling to drive outreach and engagement.
  • GovAssist
    Customer Service Representative
    GovAssist
    Sep 2025 - Mar 2026 (7 months)
    • Resolved 85%+ of inquiries on first contact, handling 250–280 tickets weekly across email and chat — maintaining high CSAT through prompt, accurate responses.
    • Identified recurring user friction patterns and flagged them cross-functionally to operations and product teams, directly contributing to process improvements.
    • Documented and updated knowledge base articles using Claude and Gemini, reducing average response time and improving team consistency.
    • Managed user inquiries end-to-end using Zendesk and CRM tools, ensuring accurate records and seamless handoffs.
  • 5CA
    Customer Support Representative
    5CA
    May 2024 - Jul 2025 (1 year 3 months)
    • Ranked top 10 company-wide across a competitive pool of agents, exceeding KPIs in volume, quality, and speed.
    • Maintained 95%+ CSAT with an average handling time under 5 minutes across payment, account, and technical inquiries.
    • Identified upsell and upgrade opportunities during support interactions, contributing to customer retention and revenue outcomes.
    • Supported users across payment-related and account management queries on multiple platforms, including tools functionally equivalent to Intercom.
  • Vodafone UK
    Customer Service Representative verified_user Verified experience
    Vodafone UK
    Oct 2020 - Aug 2021 (11 months)
    • Handled billing, troubleshooting, and account management for UK-based telecom subscribers in a high-volume contact center.
    • Consistently met call quality and resolution benchmarks; logged every interaction to ensure accurate records and seamless handoffs.
Education verified_user 0% verified
  • T
    Bachelor of Oral, Dental Medicine and Surgery
    Tanta University, Egypt
    Jul 2023
    Graduated with Excellence and High Honors.
Projects (professional or personal) verified_user 0% verified
  • AIESEC EGYPT
    Incoming Global Volunteer (IGV)
    AIESEC EGYPT
    Jan 2023
    Coordinated placement of international volunteers into community development projects, strengthening cross-cultural communication and coordination skills.