Omair Raza Khan Niazi

Omair Raza Khan Niazi

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General Manager – AI-Driven Business & Operations Automation at IT Company
Pakistan
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Résumé

Jobs verified_user 0% verified
  • IT Company
    General Manager – AI-Driven Business & Operations Automation
    IT Company
    Feb 2025 - Current (1 year 9 months)
    Leading AI-driven transformation across business, sales, and marketing operations by implementing Agentic AI and automation solutions. Optimizing workflows, reducing manual effort, and enhancing efficiency through AI-powered strategies. Driving process automation, cost reduction, and revenue growth while overseeing cross-functional teams to ensure seamless operational execution
  • GAB China
    APAC Operations Manager
    GAB China
    Sep 2024 - Jan 2025 (5 months)
  • IT Company
    Operations Project Manager
    IT Company
    May 2023 - Sep 2024 (1 year 5 months)
  • RIZQ by Rozee
    Business & Product Operations Manager
    RIZQ by Rozee
    Jan 2022 - Mar 2023 (1 year 3 months)
    • Develop processes, SOPs, SLAs, manuals and Policies in line with the regulatory requirements, Project for Operations and Verification.
    • Collaborate with agency department heads to ensure smooth interfaces between division programs and departments, including HR, Finance, IT, Communications, and legal/compliance.
    • New Program Implementation/New Business Development
    • Assist with implementation of new programs.
    • Maintain and support project management methodology and support program staff in implementing in each new program implementation
    • Regular assessment of Business processes and evaluate effectiveness and cost efficiencies are achieved, using process re-engineering and technology.
    • Maintain, and monito
  • Rozee
    Product Operations / Support Manager
    Rozee
    Dec 2019 - Sep 2022 (2 years 10 months)
    • Worked cross-functionally to gather responsibilities, customer feedback, and communicate priorities
    • Provided detailed market research, sales reports and logs of inbound communication helped in forecasting.
    • Analyzed metrics to understand customer and product performance
    • Delegated tasks and set deadlines
    • Discovered training needs and provided coaching
    • Achieved all individual and team targets
    • Suggested innovative support strategies to raise product recognition and features.
    • Analyzed customer needs through research and market data
  • Rozeepk
    Product Support Specialist
    Rozeepk
    Mar 2017 - Dec 2019 (2 years 10 months)
    Strategically positioned as main point of contact of all internal and external stakeholders. Work with cross-functional teams to reach program objectives, mutual problem solving, providing corrective and positive feedback and arranging organizational support to overcome barriers. Utilized sound communication skills to deliver pre/post-sales support and swiftly responded to all customers over emails and phone, Kept abreast of ROZEE tools and services. Demonstrated keen attention to details for cross-validating content and contact information of all client/employers for all registered employers. Developed effective operations and processes filtered from top-level strategic plans and top-notch management to augment sales and business growth.
  • Jazz
    Customer Services Representative
    Jazz
    Jul 2012 - Dec 2016 (4 years 6 months)
    Engaged in cross-division collaboration to swiftly resolve technical issues, accomplished request sent via different channels and closing the activities with in TAT. Exercised hands-on approach for augmenting processes while designing and devising NPS (NET PROMOTER SCORE) and CFL (CLOSED FEEDBACK LOOP) to conduct client-focused surveys Delivered excellent customer service and maintain a high standard of customer management, at all times. Consistently recognized and tasked to improve organizational effectiveness and efficiency with comprehensive leadership and technical expertise in strategy, analysis, development, program management, operations, trainings, and technical documentation. Expertly performed duties as a strategic overlay; active
Education verified_user 0% verified
  • Coursera
    Google Project Management Professional, Project Management
    Coursera
    Jan 2022 - Dec 2023 (2 years)
  • University of Science and Technology Bannu
    Graduation, Economics, Statistics
    University of Science and Technology Bannu
    Jan 2009 - Dec 2012 (4 years)
  • C
    Higher Secondary School Certificate, Computer Science
    Cadet College Razmak
    Jan 2005 - Dec 2007 (3 years)
  • C
    Secondary School Certificate, Computer Science
    Cadet College Razmak
    Jan 2003 - Dec 2005 (3 years)
Awards verified_user 0% verified
  • Rozeepk
    Employee of the Year 2017
    Rozeepk
    Jan 2017
  • Jazz
    Silent Warrior Award
    Jazz
    Jan 2016
  • Jazz
    Smile Ambassador
    Jazz
    Jan 2013
  • Jazz
    Call of Fame
    Jazz
    Jan 2012