O

OLUWAFEMI ABODUNRIN

About

Detail

Poland
Contact OLUWAFEMI regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Bitget
    Project: Bitget Builder – Community Growth & Education Initiatives
    Bitget
    Nov 2024 - Current (1 year 8 months)
    • Organized crypto education meetups and developed marketing campaigns to boost Bitget's visibility, creating crypto-themed content to educate and attract new users.
  • T
    Senior Customer Support Specialist & Mentor
    Teleperformace <Majorel> (Microsoft Volume Licensing)
    Aug 2022 - Current (3 years 11 months)
    • Delivered high-quality post-sales support for Microsoft volume licensing across EMEA, resolving complex issues and enabling customers to optimize product utilization. • Managed customer interactions across phone, chat, and email, consistently achieving 90%+ customer satisfaction scores. • Tracked and documented cases in Microsoft Dynamics 365, ensuring efficient resolution and collaboration on escalated issues. • Mentored and onboarded 10+ new hires, improving team performance and reducing onboarding time by 30%. • Exceeded key metrics, including response time and first-call resolution rates, contributing to a 20% improvement in overall customer satisfaction.
  • R
    Customer Service Representative
    Rooh Alward Project Management Service
    Dec 2020 - Sep 2021 (10 months)
    • Provided exceptional customer service via inbound/outbound calls, email, and chat, boosting satisfaction rates by 20%. • Identified and escalated 50+ potential leads to sales teams, contributing to a 15% increase in conversion rates.
  • L
    IT Support Specialist
    Lucas Data Service Center.
    Mar 2018 - Aug 2019 (1 year 6 months)
    • Resolved customer support tickets via phone and email, diagnosing and resolving hardware, software, and network issues with a 95% resolution rate. • Conducted system updates and maintenance, reducing downtime by 25% and enhancing system performance.
Education verified_user 0% verified
  • Uniwersytet Przyrodniczy w Poznaniu
    M.Sc
    Uniwersytet Przyrodniczy w Poznaniu
    Oct 2021 - Jul 2023 (1 year 10 months)
  • Ladoke Akintola University of Technology
    Bachelor's Degree
    Ladoke Akintola University of Technology
    Dec 2012 - Jan 2018 (5 years 2 months)