Olu Talabi ServiceNow Developer / Advisor

ServiceNow Developer Advisor

Texas Health and Human Services

Feb 2025 - Current (1 year 8 months)

• Designed and implemented enterprise ServiceNow solutions aligned to business objectives, operational requirements, and ITIL best practices
• Served as a trusted ServiceNow advisor, guiding stakeholders on platform capabilities, architecture decisions, and roadmap planning.
• Led full lifecycle implementations across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, and GRC modules.
• Architected scalable workflow automation using Flow Designer to reduce manual effort and improve service delivery efficiency.
• Developed advanced business rules, script includes, UI actions, and client/server scripts using JavaScript and Glide APIs.
• Built and customized Service Portal and modern Workspaces to enhance usability and adoption acro

ServiceNow Engineer/Developer

PepsiCo

Jan 2023 - Jan 2025 (2 years 1 month)

• Partnered with business and technical leaders to define ServiceNow solution strategies supporting long-term platform growth.
• Performed detailed platform assessments to identify configuration gaps, technical debt, and optimization opportunities.
• Designed custom data models and extended tables to support complex enterprise use cases.
• Developed scripted REST APIs and inbound integrations to enable real-time data exchange with external systems.
• Built event-driven automation using Flow Designer, IntegrationHub actions, and custom spokes.
• Implemented CMDB health dashboards to monitor completeness, correctness, and compliance metrics.
• Designed credential and IP range strategies to improve Discovery succe

ServiceNow Developer

PetSmart

Mar 2021 - Dec 2022 (1 year 10 months)

• Developed and customized ServiceNow applications to support complex business workflows while adhering to platform best practices and governance standards.
• Designed and implemented reusable Script Includes to centralize business logic and improve maintainability across multiple applications.
• Built advanced client-side scripting to manage dynamic form behavior, real-time validation, and conditional user interactions.
• Created and managed Business Rules to automate record processing, enforce data consistency, and support end-to-end workflow execution.
• Designed Service Catalog items, record producers, and variable sets that simplified user intake and standardized fulfillment processes.
• Customized UI Actions,

ServiceNow System Administrator Specialist

CVS Pharmacy

Mar 2019 - Feb 2021 (2 years)

• Developed scalable applications using Java and Python to enhance user experience.
• Administered and maintained ServiceNow instances to ensure platform stability, availability, and optimal system performance.
• Managed user accounts, roles, and group memberships, enforcing least-privilege access and security compliance.
• Configured and maintained LDAP authentication and user synchronization to support enterprise identity management standards.
• Oversaw instance health monitoring, including log reviews, performance metrics, and system diagnostics.
• Supported ServiceNow upgrades, hotfixes, and patch installations while minimizing business impact.
• Managed instance cloning activities, including pre-clone plan

Cyber Security Engineer

Amazon

Jan 2015 - Dec 2018 (4 years)

• Designed and implemented security controls to protect enterprise systems, applications, and data from cyber threats.
• Monitored and analyzed security events using SIEM tools to detect, investigate, and respond to potential incidents.
• Conducted threat assessments and vulnerability analysis to identify risks across on-premise and cloud environments.
• Implemented vulnerability management processes, including scanning, validation, and remediation tracking.
• Responded to security incidents through containment, eradication, and recovery activities while documenting findings.
• Configured and maintained endpoint protection, EDR, and antivirus solutions to reduce attack surface.
• Supported identity and access m

Olu Talabi

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Olu Talabi

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