Olusegun Ajayi Customer Support Specialist

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CUSTOMER SUPPORT AGENT

Mar 2021 - Feb 2022 (1 year)

Perform payroll function such as, processing and submiting payroll. • • • • • Handle all customer relations issues in a gracious manner and in accordance with company policies. Keep records of customer interactions or transaction,compliants or comments as well as action takens. Create and enter information into database. Abilty to function in multiple telephone and email queues.

CUSTOMER SERVICE REPRESENTATIVE

Diebold Nixdorf

Oct 2020 - Feb 2021 (5 months)

Ensure the delivery of excellent customer service when assisting customer in a professional and • • • • eficient manner. Maintained efective working relationships with customers, sales personnel, and internal departments. Reviewed and monitored service calls; provided coaching to the team so they could execute with excellence. Greet every customer promptly and answer questions completely to maximise service opportunity and increase sales

CUSTOMER SERVICE REPRESENTATIVE

DelonApps

Jan 2018 - Dec 2019 (2 years)

Executed no touch and order scorecards to report KPIs to upper management with the required • • • • information on order metrics. Maintained efective working relationships with customers, sales personnel, and internal departments. Renewed and created new customer memberships ensuring the right product is provided for the customer based on their situation and needs. Resolved customer complaints and requests for refunds, exchanges, and adjustments. Provided end-user training to fellow coworkers by using live demonstrations and power point presentations for a better understanding on new system and processes.

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ASSISTANT CUSTOMER SERVICE REPRESENTATIVE

NASCON ALLIED INDUSTRIES PLC. (NASCON)

Feb 2017 - Oct 2017 (9 months)

Manage large amounts of incoming calls, creating and maintaining customer account information. • • • Build sustainable relationships of trust through open and interactive communication. Follow communication procedures, guildline and policies in keeping records of customer interactions,processing customer accounts and filling document. Attract potential customers by answering product and service specific questions and cross-selling. •

Olusegun Ajayi

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