Support Engineer with solid expertise in networking, cybersecurity, and billing solutions. Demonstrated success in configuring, supporting, and optimizing Citrix ADC load balancers and administering Unix servers for large-scale billing environments. Experienced in application and infrastructure monitoring using AWS services and tools such as Datadog, ensuring reliability, scalability, and performance optimization across distributed systems. Possesses a strong foundation in networking, databases, cloud technologies, cybersecurity, and project management. Known for exceptional problem-solving skills, both independently and within cross-functional teams. Skilled in implementing high-availability solutions, system monitoring, incident management, and technical documentation. Passionate about technology and continuous learning, with a strong ability to adapt to dynamic, fast-paced environments.
