Multifaceted Technical Advisor and Infrastructure Specialist with over 11 years of progressive experience in enterprise IT environments, specializing in Windows systems, Storage technologies, and service delivery optimization. Proven track record in technical escalation management, partner enablement, and cross-functional leadership across global teams and outsourcing ecosystems. Adept at designing and delivering technical training, managing KPIs, and driving continuous improvement initiatives in high-stakes environments. Combines a systems-level mindset with a pragmatic approach to troubleshooting, stakeholder engagement, and team mentorship. Passionate about building resilient infrastructures, empowering support engineers, and aligning technical execution with business outcomes.
