O

Olivia Apon

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Maldonado, Uruguay
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Jobs verified_user 0% verified
  • G
    Manager/Tech Poc
    Glow Wellness & Tanning
    Jan 2025 - Dec 2025 (1 year)
    Served as team software lead for TanLink: equipment mapping, membership logic, package setup, POS/acct troubleshooting. Diagnosed system & equipment failures. Supported launch of second location: layout & branding. Built strong client relationships through empathy & reliability. Trained staff and improved workflow efficiency.
  • Sabre
    Product Support Analyst
    Sabre
    Apr 2023 - Current (3 years 7 months)
    Diagnosed & resolved complex technical issues across Sabre Products (SynXis CRS, Booking Engine, Sabre GDS). Performed root-cause analysis across GDS, PMS, Channel Connects, CCX, APIs, XML, and integrated systems. Rebuilt stable configurations that restored business functionality and client trust. Supported international users via chat, email, phone, and Salesforce CRM. Thrived in a bilingual team environment (English/Spanish) and supported colleagues across multiple continents. Collaborated with advanced technical teams to accelerate escalations and deepen personal product expertise.
  • American Renal Associates
    Insurance Specialist
    American Renal Associates
    Nov 2021 - Dec 2022 (1 year 2 months)
    Explained coverage, renewals, and terminations to patients and internal teams. Maintained accurate records and ensured compliance across systems.
  • G
    Manager/Tech Poc
    Glow Wellness & Tanning
    Sep 2018 - Dec 2022 (4 years 4 months)
    Served as team software lead for TanLink: equipment mapping, membership logic, package setup, POS/acct troubleshooting. Diagnosed system & equipment failures. Supported launch of second location: layout & branding. Built strong client relationships through empathy & reliability. Trained staff and improved workflow efficiency.
Education verified_user 0% verified
  • University of Southern Maine
    Bachelor of Science - Political Science & International Studies
    University of Southern Maine