High End Customer Assistant and Technician Dispatcher
Foundever
Jun 2023 - Dec 2024 (1 year 7 months)
• Worked as Tier 3 agent providing sales support, customer service, and tech support for cellphones, GPS trackers, hotspots, and laptops.
• Served as a backup Team Lead, assuming leadership responsibilities during manager absences.
• Acted as backup Floor Support, assisting agents with real-time information, guidance, and issue resolution.
• Handled escalations professionally and efficiently, maintaining high service standards.