Oliver Gabutero Project Management | PMO | Data Analysis | Executive Assistance

Partner Success & Support Admin

Extenteam

Dec 2024 - Current (1 year 11 months)

Serve as a key liaison between Partner Success, HR, and IT departments to ensure seamless resolution ofpartner support tickets, changes in team member schedules, and HR-related inquiries via ClickUp andHubSpotManage the partner support ticketing system by triaging incoming tickets, escalating to the appropriateinternal stakeholders, and ensuring prompt communication and resolution within SLA timelinesMaintain and update CRM records in HubSpot and track ticket resolution performance, generating reports onkey metrics such as time to first response, resolution times, and ticket categoriesCreate custom reports by extracting data from HubSpot CRM and build interactive dashboards to visualizeperformance metrics and trends, enabling data-driven de

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Executive Assistant & Data Analyst

Back Bar Project, LLC

Sep 2024 - Jun 2025 (10 months)

Develop and manage interactive Power BI dashboards and reports thatprovide real-time analytics and
s
trategic insights, enabling data-drivendecision-making at the executive level using sales, purchasing,forecasting,and projection data
Oversee data scrubbing, preparation, and coordination to ensure accurate,reliable datasets are used for
reporting and dashboard development
Provide comprehensive executive support to the COO, handling day-to-dayadministrative functions including
complex calendar management, domesticand international travel arrangements, and high-prioritycorrespondence
Serve as a gatekeeper by managing and prioritizing the COO’s inbox, calls,and communications to ensure
s
eamless wor

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Project Manager

Alpharidge

Jul 2024 - Oct 2024 (4 months)

Directed project coordination and internal stakeholder communication across IT services and cybersecurity onboarding for new clients. Created and standardized templates and ticketing workflows within HaloPSA for service desk and project management operations. Led vendor management and logistics for office onboarding, securing timelines and compliance for cybersecurity and managed IT services. Spearheaded RFP research and opportunity tracking across government and commercial platforms, supporting business development. Managed SharePoint documentation and oversaw CRM data integrity within HubSpot for accurate client engagement tracking.

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Program & Project Management Specialist

Accenture, Inc

Apr 2024 - Apr 2025 (1 year 1 month)

Oversaw PMO operations including procurement, onboarding, offboarding, and security compliance in support of company-wide projects. Tracked operational metrics and generated compliance reports, ensuring timely completion of security and training requirements. Managed logistics for corporate events and meetings, including hybrid events with equipment setup and scheduling support. Created engaging internal mailers, designed event certificates, and provided reporting to measure participation and impact.

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Service Delivery Ops Team Lead

Accenture Philippines,

Aug 2022 - Mar 2024 (1 year 8 months)

Supervised a team of 24 VoIP Order Project Managers and two supervisors, leading VoIP implementation efforts from initiation to delivery. Designed and implemented KPIs, SOPs, and governance frameworks to align with Lean Six Sigma and Operational Maturity Validation (OMV). Collaborated with engineers, architects, and sales teams to ensure timely and quality project delivery. Delivered executive dashboards and facilitated client meetings to communicate timelines, risks, and status updates.

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Service Delivery Ops Senior Analyst

Accenture Philippines,

Dec 2019 - Jul 2022 (2 years 8 months)

Directed the execution of VoIP projects including technical coordination, risk management, and compliance across departments. Mentored and trained junior project managers, while maintaining high service delivery standards through QA and feedback. Built and maintained documentation and tracking systems for scalable, repeatable project management workflows.

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Program & Project Management Analyst

Accenture Philippines,

Jul 2016 - Dec 2019 (3 years 6 months)

Served as SME in VoIP pre-sales, creating customized architecture and deployment plans for sales teams and clients. Managed technical discovery, solution validation, and client consultations across telecom deployment initiatives. Streamlined SOPs and led cross-functional meetings for alignment and hand-off to implementation teams.

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Program & Project Management Associate

Accenture Philippines,

Mar 2015 - Jul 2016 (1 year 5 months)

Assisted in client discovery, quoting, and proposal support for VoIP pre-sales projects. Managed project tracking and documentation systems and supported process improvement efforts through analytics. Ensured smooth transitions from sales to implementation by working with multiple departments to align timelines and expectations.

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Transaction Processing Associate

Accenture Philippines,

Feb 2011 - Mar 2015 (4 years 2 months)

Processed healthcare data entry and policy updates, maintaining 99.9% accuracy across enrollment and termination workflows. Conducted QA checks on scanned and handwritten documents to verify policy changes and ensure database integrity.

Oliver Gabutero

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Oliver Gabutero

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