Program Manager – UX/UI Delivery
Jun 2021 - Oct 2024 (3 years 5 months)
• Managed team structure, performance, and professional development, conducting regular 1:1s, performance reviews, and growth planning. • Mentored and grew a cross-functional team of 14+, leading to 2 internal promotions. • Oversaw project budgets, timelines, and resource allocation across the program (~$10M annually), ensuring cross-team consistency and efficiency. • Delivered 50+ UX/UI projects for enterprise clients, maintaining a 95% client satisfaction rate. • Resolved cross-team blockers, tracked delivery risks, and maintained visibility for internal and executive stakeholders. • Implemented improvements in team workflows, sprint planning, and Agile communication processes to drive delivery efficiency and predictability.