Olayade Bukola Engineer at OAUTHC

Copywriting (freelancing)

Fiverr, Upwork

Feb 2024 - Current (2 years 4 months)

Writer

Salesforce Admin, Zendesk(CRM)

LinkedIn, Coursera

Jan 2024 - Jul 2024 (7 months)

As a Customer Care Representative, I was responsible for providing exceptional support to clients, addressing inquiries, and resolving issues to enhance customer satisfaction. I collaborated closely with sales teams to ensure seamless communication and efficient service delivery. Additionally, I supported prospecting workflows by managing lead data, setting up automations, and maintaining clean lead pipelines. This enabled sales teams to work more efficiently with prospect data through the use of dashboards, reports, and process automation, ultimately contributing to improved sales performance and customer engagement.

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Engineer 1,technical specialist

OAUTHC Ile-Ife,

May 2023 - Dec 2024 (1 year 8 months)

As an Engineer 1 and technical specialist, I was responsible for providing expert technical support and solutions to various engineering challenges. My role involved collaborating with cross-functional teams to ensure project success and adherence to technical specifications. Additionally, I provided technical assistance through internal communication channels such as WhatsApp, email, and SMS, which required me to demonstrate strong written communication skills. This experience directly translates to professional chat support environments, where clear and efficient troubleshooting is essential for resolving issues effectively.

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Engineer

OAUTHC

Jan 2023 - Dec 2024 (2 years)

As an Engineer, I was responsible for enhancing system performance, achieving a 25% improvement through the development and implementation of advanced technology solutions. I successfully reduced downtime by 40% and increased system performance by 30% by optimizing and integrating new systems. My project management skills ensured a 98% on-time delivery rate while adhering to budget constraints 95% of the time, as I led engineering projects from conception to completion. I decreased issue resolution time by 35% through advanced technical support and effective troubleshooting, responding to support tickets and emails regarding network and system issues with clear, timely, and professional communication to ensure smooth user experiences. Addit

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Trader

Luno

Jun 2018 - Current (8 years)

As a Trader, I specialized in trading cryptocurrencies, leveraging market analysis and strategic decision-making to optimize my portfolio. While not formally in a customer service role, I actively engaged in online communities and forums to discuss trends, strategies, and market behavior, which required clear communication and active listening—key traits in customer service. Additionally, I analyzed market trends and assessed risk, exploring new trading strategies to foster growth in my portfolio. This proactive, growth-oriented mindset aligns with the fundamentals of business development, such as opportunity identification and strategic decision-making. Although operations support may not seem directly relevant, it is important to note tha

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Industrial Technician

AUTOBEST Computer Venture

Jan 2017 - Dec 2018 (2 years)

Industrial Technician AUTOBEST Computer Venture Date (e.g., Jan 2020 – Dec 2022) · Analyzed and Reported Results: Evaluated laboratory research results and delivered detailed, regular reports to the global Renewable Resources team. · Cross-Functional Collaboration: Worked with scientists, R&D researchers, and contractors to troubleshoot and resolve project challenges, ensuring effective communication across departments. · Process Development: Designed and scaled up laboratory processes, including redesigning the reactor vessel and related components, while also applying customer satisfaction improvement techniques to enhance user experiences. · Technical Support and Analysis: Prepared process flow diagrams and material cost analyse

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Work Student

AUTOBEST Computer Venture

Jan 2016 - Dec 2019 (4 years)

· Web Support and Enhancements: Provided support for client websites and made template enhancements in Java and HTML based on client requirements and configuration options. My role also involved improving customer satisfaction by assisting staff with IT-related concerns and ensuring issues were fully resolved, which encouraged reliance on IT support. Additionally, I managed appointment scheduling for customers and tracked business plans and meetings to ensure successful project execution. I also engaged in managing customer interactions and follow-ups manually, which helped me develop a hands-on understanding of maintaining customer relationships and service history, fostering a customer-focused mindset that aligns with CRM practices. I uti

Olayade Bukola

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