Olawunmi modupe salami Customer service representative

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Virtual Assistant

Pbsignature

Nov 2024

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Virtual Assistant

Nov 2024 - Dec 2024 (2 months)

I'm a remote virtual assistant who provides administrative, technical, or creative support to individuals or businesses. I handle tasks such as scheduling, email management, customer service, data entry, and more, helping to improve efficiency and free up time for my clients

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Virtual Assistant

Pbsignature

Nov 2024 - Mar 2025 (5 months)

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Virtual Assistant

Pbsignature makeup Artist

Nov 2024

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Virtual Assistant

Pbsignature

Nov 2024

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Customer Service Representative

Pbsignature

Feb 2024 - Current (2 years 5 months)

Executive Virtual Assistant | Customer Support Specialist | Content Strategist As an Executive Virtual Assistant, I help busy CEOs, startups, and business owners streamline operations by managing customer support, handling repetitive tasks, and optimizing workflows. With a keen eye for detail and a proactive approach, I ensure smooth communication and seamless client experiences. I specialize in: ✅ Customer support & inbox management ✅ Administrative assistance & task automation ✅ Content strategy & social media management ✅ Travel & appointment scheduling With a background in makeup artistry and coaching, I understand the power of brand presence and customer engagement. Whether I’m assisting with customer queries, crafting content, or r

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Customer Service Representative

Ako telecoms nigLtd

Mar 2020 - Oct 2023 (3 years 8 months)

• Delivered exceptional customer support by resolving inquiries, handling complaints, and providing technical assistance for telecom services. • Assisted customers with account management, billing issues, and service upgrades, ensuring a seamless user experience. • Responded to customer inquiries via phone, email, and chat, maintaining high levels of professionalism and empathy. • Collaborated with technical teams to escalate and resolve network issues promptly. • Maintained detailed records of customer interactions to ensure accurate reporting and trend analysis. • Consistently met performance metrics, including response time, customer satisfaction, and resolution rates. Let me know if you’d like any additional adjustments!

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Customer Service Representative

Mar 2016 - Current (10 years 4 months)

A Customer Service Representative for a remote makeup position is responsible for delivering exceptional support to customers via phone, email, ano chat. Key duties include: Responding to inquiries about products, assisting with orders, and resolving complaints. Maintaining product knowledge to provide accurate information and recommendations. Documenting customer interactions and collaborating with teams to address complex issues. Upselling products and ensuring customer satisfaction through effective communication and problem-solving skills.

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Head artist

Pbsignature makeup Artist

Mar 2015 - Nov 2024 (9 years 9 months)

Olawunmi modupe salami

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