Oko, Emmanuel

Oko, Emmanuel

About

Detail

Relationship Management Professional | Customer Experience Strategist | Revenue Optimization | Finance Management | Administrator
Rivers State, Nigeria

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • C
    Customer Experience Specialist
    CEESOLAR
    Oct 2024 - Current (1 year 10 months)
    Customer Relationship Management Customer Experience Management Market and Demand Analysis Stakeholder Engagement Technical Report
  • Moniepoint Group
    Business Relationship Manager
    Moniepoint Group
    Nov 2023 - Oct 2024 (1 year)
    Attracted and retained high-value clients, such as corporate clients/ high-net-worth individuals. Developed a deep understanding of clients' financial goals, risk tolerance, and business needs. Offered customized financial solutions, products, and services (payment processing, lending, investments, etc). Managed client accounts, ensured seamless onboarding, and resolved issues promptly. Identified cross-selling and upselling opportunities, and collaborated with sales teams. Fostered strategic partnerships with banks, financial institutions, and fintech companies. Ensured adherence to regulatory requirements, anti-money laundering (AML), and know-your-customer (KYC) policies. Leveraged data analytics to enhance client relationships, i
  • Alerzo
    Sales Accountant - Team Lead
    Alerzo
    Apr 2022 - Nov 2023 (1 year 8 months)
    Compiled daily sales and data for 100+ clients, ensuring 100% accuracy in records for auditing Reconciled daily sales, ensuring ₦3 million+ in daily transactions were accurately tracked Successfully followed up on overdue receivables, reducing outstanding amounts by 20% in 3 months Trained and coached team members to provide excellent customer service, leading to a 15% increase in overall customer satisfaction. Monitored sales activities and reduced shrinkage by 5% through improved customer and team management practices Resolved customer complaints within 24 hours, recapturing 95% of potentially lost sales through personalized follow-ups Implemented cross-selling and upselling techniques, increasing customer purchase values by 12%. C
  • Releaf
    Outreach expansion officer
    Releaf
    Oct 2021 - Sep 2022 (1 year)
    Collected and analyzed market data, distributing insights to key stakeholders to support informed business decisions. Led market surveys and outreach initiatives, expanding customer engagement and identifying new business opportunities.
  • Access Bank PLC
    Customer Service Representative
    Access Bank PLC
    Jun 2013 - Jan 2021 (7 years 8 months)
    Managed customer accounts and addressed inquiries, ensuring all customer requests were met promptly and efficiently. Promoted the use of digital services, increasing digital adoption by 25%, which improved the customer experience through faster, more accessible banking options. Handled complex customer issues and escalated when necessary, maintaining a high level of customer satisfaction in a fast-paced environment.
Education verified_user 0% verified
  • University of Calabar
    Master of Science - MS, Business Management
    University of Calabar
    Mar 2023 - Oct 2024 (1 year 8 months)
    Skills: Presentations · Retail Operations · Business Analysis · Analytical Skills · Research Skills
  • University of Calabar
    Bachelor's degree, Business Administration and Management, General
    University of Calabar
    Jul 2014 - Jul 2018 (4 years 1 month)
  • T
    National Diploma, Business Administration and Management, General
    The Federal Polytechnic Mubi Adamawa State
    Jan 2011 - Nov 2012 (1 year 11 months)
    Skills: Leadership Development · Cross-functional Team Leadership