Oke Gift Ibomoamata Executive Customer Service Representative/Sales Executive

Online Sales Growth Partner

Flowmingo.ai

Dec 2025 - Jan 2026 (2 months)

An Ai powered platform where I engage with clients online to educate them about the usefulness of our services to business organizations. I basically reach out to recruiters and HR managers of hiring firms to encourage them to partner with us and give us an opportunity to ease off the stress of recruitment.
Our job is to give every candidate a chance to take an online interview with the companies they are applying to. Instead of relying on the candidate's resume alone, the platform would create a short interview to allow each candidates showcase their skills and be judged objectively.
My job role also entails managing clients and audience relationship. I made sure to clear all doubts regarding the platform and establish trust be

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Team Lead/Back-Office Agent for Customer Support

Kaizen Gaming Nigeria Limited

Oct 2024 - Sep 2025 (1 year)

As a Team Lead/Back-Office Agent for Customer Support, I managed and collaborated with team members to effectively handle customer issues, ensuring that our team consistently met targets and aligned with organizational goals. I supported business operations by escalating and resolving customer issues within established service timelines, while also monitoring and updating customer databases to maintain data accuracy and compliance with company standards. My role involved close collaboration with internal departments to track, manage, and resolve client concerns efficiently, providing timely and professional communication to ensure optimal customer satisfaction. Additionally, I engaged in brand marketing by reaching out to customers to addre

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Customer Service Agent

Kaizen Gaming Nigeria Limited

Sep 2023 - Oct 2024 (1 year 2 months)

As a Customer Service Agent, I was responsible for responding to customer inquiries via phone, email, and chat in line with company service policies, ensuring a high level of customer satisfaction. I ensured first contact resolution and escalated complex issues to the appropriate teams, maintaining a seamless customer experience. Additionally, I compiled customer feedback and recommendations for continuous service improvement, engaging in communication with internal executives to discuss how this feedback could enhance overall business performance. I documented and reported on the volume of customer interactions across calls, emails, and chats, contributing to the identification of better strategies for improving daily communication and ser

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Customer Support Agent

Crystal Gaming Ltd

Nov 2020 - Aug 2023 (2 years 10 months)

As a Customer Support Agent, I delivered frontline customer support via live chat, email, and phone, ensuring a high level of customer satisfaction through active listening and understanding of customer needs. I recorded and followed up on customer complaints to ensure resolution and satisfaction, which contributed to enhancing the brand's value and reputation. Additionally, I prepared weekly customer feedback reports and collaborated with the operations team for service optimization, leveraging insights to improve overall service delivery. My scheduling skills allowed me to manage daily tasks effectively, including sales outreach to inform customers about our services, thereby fostering strong relationships with both new and existing custo

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Executive Assistant

Pruvia Integrated Limited

Jan 2019 - Oct 2020 (1 year 10 months)

As an Executive Assistant, I provided executive-level administrative support to company leadership, ensuring efficient business operations. I managed daily calendars, travel arrangements, and meeting coordination for senior executives, while preparing and reviewing correspondence, reports, and confidential documents with a high level of accuracy. My role involved assisting in project tracking, performance monitoring, and interdepartmental communication, as well as coordinating schedules, maintaining filing systems, and organizing corporate meetings and events. I engaged in deal drafting, frequently drafting contracts and formal agreements that helped define roles, set expectations, manage risks, and ensure legal compliance. Additionally, I

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Customer Service Representative/Back-Office Personnel

OVER THE TOP ENTERTAINMENT LTD (NAIRABET)

Feb 2017 - Jan 2019 (2 years)

As a Customer Service Representative/Back-Office Personnel, I attended to customers' issues via live chats, emails, and phone calls, ensuring a high level of customer service and support. I managed client escalations received from the customer service department, demonstrating strong problem-solving skills. My ability to resolve customer concerns promptly and provide feedback ensured service quality, leveraging my extensive experience in sales to better understand customer needs. I maintained accurate customer records and escalated technical issues to appropriate teams, utilizing my IT support skills to facilitate effective communication. Additionally, I conducted follow-ups with clients to verify their experiences on the platform and offer

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Mathematics Teacher

Grace Model Schools

Sep 2015 - Dec 2016 (1 year 4 months)

• Taught mathematics to junior and senior secondary students, fostering a deep understanding of mathematical concepts and problem-solving skills. • Prepared comprehensive lesson plans, conducted assessments, and maintained accurate academic records to track student progress. Additionally, my experience in education has enhanced my ability to engage in deal drafting, as it has trained me to understand complex information and articulate terms and conditions clearly, ensuring that all agreements are well-defined and comprehensible before finalization. Furthermore, I honed my strategic planning skills by meticulously preparing lesson notes and devising effective methods to make the teachings relatable to my audience, ultimately enhancing studen

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Plant Operator (Intern)

Warri Refinery & Petrochemical Company

Jan 2011 - Jan 2012 (1 year 1 month)

• Assisted in the separation and production of crude oil by-products. • Supported refinery operations under the supervision of senior engineers.

Oke Gift Ibomoamata

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Oke Gift Ibomoamata

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