Ojuolape Samuel Babatunde

A

Administrative Assistant

Apr 2024 - Current (2 years 7 months)

M

Customer Service Specialist

Moniepoint(Monnify Payment Gateway)

Feb 2022 - Current (4 years 9 months)

• Managed high volume of inbound and outbound calls efficiently and courteously, ensuring prompt resolution of customer inquiries. • Effectively served as a collection transactions processor to merchants for faster and effective management of their customers. • Effectively followed conversation prompts and scripts, adapting to different topics and maintaining a professional demeanor throughout customer interactions. • Identified customers' needs, clarified information, and conducted thorough research to provide tailored solutions and alternatives to address their concerns. • Proactively seized upselling opportunities, demonstrating product knowledge and persuasive skills to maximize revenue generation. • Built sustainable relationship

Customer Service Specialist

PalmPay

Feb 2019 - Jan 2022 (3 years)

• Worked with customers on a daily basis to sustain and improve business relationships. • Ensured accurate setup, maintenance, and closure of all customer account information. • Handled all customer issues by following the customer complaint resolution policy, addressing concerns promptly and effectively. • Performed soft collections for customers on credit hold or with past due accounts, and effectively managed cash handling responsibilities. • Actively engaged in ongoing training and professional development to stay updated on industry trends and enhance sales and customer service skills. • Collaborated with internal teams and departments to coordinate efforts and deliver seamless customer experiences. • Maintained a high level of

Customer Service Representative

MTN

Jan 2017 - Jan 2019 (2 years 1 month)

• Served as the primary point of contact for customers, delivering exceptional service and support through various communication channels, including phone, email, live chat, and social media platforms. • Responded promptly and courteously to customer inquiries, complaints, and requests, consistently providing accurate and relevant information to address their needs effectively. • Demonstrated a deep understanding of our products, services, and company policies, enabling the ability to confidently assist customers and answer their questions. • Proactively identified and resolved customer issues, leveraging strong problem-solving skills to ensure swift resolution and maintain high levels of customer satisfaction. • Maintained meticulous

Ojuolape Samuel Babatunde

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Résumé

Ojuolape Samuel Babatunde

About

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Behavioral traits