OGECHUKWU OGUGUA OFOMATA

Are you finding it difficult to achieve a work-life balance? Then let’s have a chat! Hello there, thank you for visiting my profile. I am Ogechukwu, a seasoned professional with a strong foundation in Banking and Financing. As an Associate Member of Chartered Institute of Bankers of Nigeria, with over13years of invaluable experience as a Customer Service Rep. in the banking industry, I have a deep understanding of financial principles and a passion for delivering exceptional customer service. Throughout my career, in Banking Industry, I have been privileged to serve a diverse clientele, understand customers needs, leveraging my expertise to provide tailored solutions to their needs and exceed their expectations. My commitment to building trust and fostering long-lasting relationships, exceeding customers’ expectations has been instrumental in driving customer satisfaction and loyalty. Why do you need my service?  I am known for my proactive approach and attention to detail.  I have a proven track records of delivering exceptional customer service across various channels, including emails, phone and live chat  I excel at retaining customers and building strong relationships.  I consistently prioritize the needs of customers to ensure a seamless experience by assisting clients with complex transactions, resolving inquiries, or offering strategic financial advice.  I am skilled in CRM Areas of Expertise:  Highly skilled in managing and resolving conflicts  Passionate about providing exceptional customer service and driving client satisfaction  I have strong communication and interpersonal skill  Expert in troubleshooting and resolving customers issues  Highly organized and can handle multiple tasks simultaneously  Specializes in customer retention and relationship management. Technical Skills:  Slack, Skype, Google meet, WhatsApp, Email, Calendly, and teams for effective virtual meeting and seamless communication and collaboration among team members.  Monday.com, Asana, Trello, Click-up and Zapier for effective project management.  Gmail, Google Doc, Sheet, and meet for teams’ effective management and time optimization.  HubSpot, Freshdesk, intercom, Zendesk, and salesforce for exceptional customer service If you are looking for a highly organized, detailed-oriented, exceptional proactive, dynamic and adaptable Customer Service Specialist/Virtual Executive Assistant who delivers exceptional results, I’m the perfect fit. I will be excited to chat with you and learn more about your needs. Best regards.