Customer Support & Sales Representative
Telus Intl
Aug 2017 - May 2022 (4 years 10 months)
Provided phone, email, and chat support to drivers, assisting with account setup, activation issues, payment disputes, and safety concerns, ensuring prompt and effective resolution. Documented interactions using CRM systems to ensure accuracy, follow-ups, and excellent case handling. Transitioned to a new line of business handling inbound email support for riders with lost item concerns, delivering empathetic and efficient service. Promoted internally to Outbound Sales Representative, reaching out to prospective clients, offering tailored solutions, and supporting business growth initiatives. Recognized as Top 1 Agent of the Year for outstanding performance, sales achievements, and customer satisfaction.