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Ofelia Monica Moll

About

Detail

Metro Manila, Philippines

Contact Ofelia regarding: 
work
Full-time jobs
Starting at USD4/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • S
    Executive Assistant
    SkillBridge Non profit Organization
    Apr 2024 - May 2025 (1 year 2 months)
    Efficiently scheduledappointments andinterviews, ensuring smoothcoordination betweencandidates and hiringteams. Supported recruitment efforts by sourcingqualified leads and candidates, contributingtosuccessful talent acquisition. Managedcandidate communications promptly and professionally across multiple platforms, enhancing engagement andfollow-up. Assistedin planningandschedulingsocial mediacontent, supporting marketinginitiatives and brandawareness. Organizedand maintainedcomprehensivetrackingof candidate applications and recruitment progress, ensuring transparency andaccuracy. Createdanddistributed newsletters to keepstakeholders informedandengagedwithorganizational updates. Updatedand maintainedwebsite content to reflect current inform
  • Pru Life UK
    Financial Advisor
    Pru Life UK
    Jan 2023 - Aug 2024 (1 year 8 months)
    Provided personalized financial consultations to clients, offering tailored solutions for insurance, investment, and savings needs. Educated clients on financial planning, risk management, and long-term wealth strategies to support their financial goals. Analyzed financial data to recommend suitable insurance and investment products. Guided clients through policy applications, claims, and updates, ensuring a seamless customer experience.
  • Concentrix
    Inbound Email & Chat Support Representative
    Concentrix
    Jun 2022 - Current (3 years 10 months)
    Delivered exceptional customer service by promptly responding to inbound emails, providing accurate and helpful informationto address inquiries. Managed order-related requests includingtracking shipments, processing returns, and resolving customer issues efficiently. Provided real-time chat support, assisting other teams by managing overflow queues to maintain service quality and response times. Offered product recommendations to enhance customer satisfaction and support sales objectives. Escalated complex concerns to appropriate departments, ensuringtimely resolution and customer retention. Consistently achieved or exceeded performance targets related to response time, quality assurance, and customer satisfaction metrics.
  • T
    Customer Support & Sales Representative
    Telus Intl
    Aug 2017 - May 2022 (4 years 10 months)
    Provided phone, email, and chat support to drivers, assisting with account setup, activation issues, payment disputes, and safety concerns, ensuring prompt and effective resolution. Documented interactions using CRM systems to ensure accuracy, follow-ups, and excellent case handling. Transitioned to a new line of business handling inbound email support for riders with lost item concerns, delivering empathetic and efficient service. Promoted internally to Outbound Sales Representative, reaching out to prospective clients, offering tailored solutions, and supporting business growth initiatives. Recognized as Top 1 Agent of the Year for outstanding performance, sales achievements, and customer satisfaction.
  • SPi Global
    Sales Representative
    SPi Global
    Mar 2014 - Aug 2017 (3 years 6 months)
    Assisted customers with placing flower and gift orders, tracking deliveries, and resolving concerns with care and professionalism. Accurately entered orders, billing, and shipping information to ensure smooth processing and timely delivery. Sent order confirmations and receipts via email to enhance the customer experience. Coordinated with team leads to address order issues, monitor product availability, and share customer feedback for service improvements.
Education verified_user 0% verified
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    Bachelor of Secondary Education
    Taguig City University
    Jan 2018 - Jan 2022 (4 years 1 month)