Obinna Harry Madumihe

Obinna Harry Madumihe

About

Detail

Customer Relationship Manager / Virtual Assistant
Abuja, Federal Capital Territory, Nigeria
Contact Obinna regarding: 
work
Full-time jobs
Starting at USD3/hour
Flexible work
Starting at USD3/hour
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Internships
Starting at USD300/month
person_search
Finding candidates
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Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 75% verified
  • I
    Call center agent verified_user Verified experience
    ISI
    Apr 2023 - Jan 2025 (1 year 10 months)
    As a Call Center Agent, I provided exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction. I managed a team of 11 agents on the floor, ensuring effective communication and performance monitoring to meet service goals. Making over 300 calls daily, I utilized strong telemarketing skills to drive sales and increase lead conversions. I employed email management techniques to create a sales funnel, dispatching bulk emails to prospective clients and following up with calls to maximize engagement and conversion rates. Additionally, I handled the company’s social media outreach, which complemented my email marketing projects and further enhanced customer engagement and brand visibility. I participat
  • N
    Prequal agent
    National Disability
    Apr 2021 - Apr 2023 (2 years 1 month)
    • Inbound/outbound calls
    • Prequalified candidates for National Disability benefits
    • Utilized various resources like dialer, Excel sheets, Skype, and Slack channels. Additionally, I engaged in lead generation by identifying and qualifying potential candidates for national disability benefits, ensuring that interested individuals were promptly scheduled for appointments with a supervisor to facilitate their progression through the application process. My experience in sales was indirectly applied as I effectively communicated the benefits of the program, fostering a supportive environment for candidates seeking assistance. I also employed cold emailing techniques to follow up with prospective clients, ensuring timely schedulin
  • Preply
    Novakid School
    ESL Tutor verified_user Verified experience
    Preply, Novakid School
    Jan 2020 - Jan 2025 (5 years 1 month)
    As an ESL Tutor at Preply, I was responsible for delivering engaging and effective language instruction to students of various proficiency levels. I tailored lesson plans to meet individual learning needs and provided constructive feedback to enhance their language skills. Additionally, I maintained communication with students by sending follow-up emails after each class, ensuring they had the necessary resources and support to continue their learning journey. While lead generation, social media management, and social media outreach were not core responsibilities, my experience in sending personalized emails to prospective students played a crucial role in building strong relationships and fostering a supportive learning environment. This o
  • Outsource Global
    Call center agent verified_user Verified experience
    Outsource Global
    Dec 2019 - Apr 2021 (1 year 5 months)
    As a Call Center Agent, I was responsible for executing a variety of tasks that contributed to the overall success of our operations. My primary duties included cold calling and telemarketing, where I provided regular feedback and assessments to track student progress while utilizing my advertising skills to effectively promote our products through over 300 outbound calls daily. I applied my administrative assistance skills to organize and manage customer interactions, ensuring a streamlined process for tracking student progress and enhancing overall service delivery. Additionally, I employed reservation management skills to book and reserve appointments with clients, which significantly improved customer satisfaction and efficient scheduli
Education verified_user 0% verified
  • I
    IELTS TEST - Band Score 8.0
    Jun 2023
  • 1
    120 Hour TEFL Certificate
    Apr 2020
  • Federal University of Technology
    BSc.
    Federal University of Technology
    Jun 2017 - Apr 2019 (1 year 11 months)