Obinna Dike

IT Specialist

Gdit

Sep 2024 - Current (1 year 10 months)

• Troubleshot and resolved hardware, software, network, and peripheral device problems. • Created SOPs for end users as ATCTS was decommissioned, and AVS was implemented. • Configured and maintained Microsoft Intune policies for device compliance, application deployment, and conditional access, improving endpoint security posture. • Administered Delegation Station to manage user-device relationships and enforce asset tracking standards aligned with organizational access protocols • Provisioned and updated Azure Active Directory user accounts and security groups, facilitating role-based access control in hybrid cloud environment.

I

IT Specialist

Idaho Transportation Department

Mar 2022 - Jul 2024 (2 years 5 months)

• Delivered user support through telephone, chat, and email platforms, managing over 30 customer calls, and entering over 50 service tickets daily into an incident tracking system to expedite problem identification and resolution. • Implemented network segmentation and firewall policies for improved security. • Collaborated with cross-functional teams to coordinate system deployments and migrations. • Wrote Bash and Python scripts for automating backup, log rotation, and user access audits.

Information Systems Analyst

Intuit

Sep 2021 - Mar 2022 (7 months)

• Provided first and second-level support to troubleshoot and resolve technical issues, with specific experience in Azure, SQL, and Microsoft Office, achieving a 90% resolution rate within the first contact. • Assisted in inventory and tracking of hardware and software assets using standardized procedures, preparing IT equipment for issue, including configuration and installation of operating systems/software images. • Prepared over 150 new computers and mobile devices according to internal policies on standardized software and security deployments, ensuring compliance and operational readiness. • Streamlined data analysis processes, resulting in more accurate and actionable business insights and enhanced network security by implementin

IT Specialist

Leidos

Sep 2020 - Sep 2021 (1 year 1 month)

• Responded to user operational issues with desktop computers, laptops, and mobile electronic devices, enabling problem resolution for over 30 users daily. • Collaborated with team members from network services, software engineering, and applications development to identify and resolve complex issues, enhancing cross-departmental efficiency. • Optimized IT operations by implementing effective monitoring and incident management processes, reducing incident response times by 5%. • Automated patching and configuration using Ansible, reducing manual workload by 40%.

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