Arturo Oaxaca Arroyo

Arturo Oaxaca Arroyo  new_releases

About

Detail

IT Helpdesk support
Santiago de Querétaro, Querétaro, Mexico
Contact Arturo regarding: 
Flexible work
Starting at USD20/hour

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • Bounteous
    IT Helpdesk support II
    Bounteous
    Jan 2022 - Sep 2022 (9 months)
    Provide the appropriate hardware, software and corporate users support to keep the systems working accordingly.
    •SaaS, Azure AD, Office 365 and Jamf administration.
    •Guide the new hires in the IT onboarding process. It includes the creation of the user's accounts with Bettercloud and prepare the hardware to be shipped with the final user.
    •Provide the correct helpdesk support for any hardware and software issue, giving the proper follow up until the incident can be closed and working in a ticket environment with SolarWinds
    •Hardware inventory administration. I send the computers to the new hires, making the enrollment process into the company's systems.
  • Tata Consultancy Services
    IT Support Engineer
    Tata Consultancy Services
    Jan 2021 - Jan 2022 (1 year 1 month)
    First IT support and management level for restaurant and corporate services within US and Canada.
  • Grupo Televisa
    Operations Engineer at TUDN
    Grupo Televisa
    Jan 2016 - Jan 2021 (5 years 1 month)
    IT support within the TUDN technology area. Project management with huge impact as well as improvement proposals in the operations workflow.
    •Management, maintenance, and configuration for TUDN´s graphic and technological software and hardware system including servers, virtual machines, switches, workstations, and licenses. It support to final users in Windows 7, 10, Windows server 2012-2016, Linux and MacOS.
    •Technical and IT Project management, which include Russia 2018 World Cup transmission, Super Bowl LI, LII, LIII, in addition to TUDN release with operations in Mexico as well as Miami.
  • Grupo Televisa
    Service Support Engineer
    Grupo Televisa
    Jan 2014 - Jan 2016 (2 years 1 month)
  • Televisa
    Digital file and classify supervisor
    Televisa
    Jan 2013 - Jan 2014 (1 year 1 month)
  • Tata Consultancy Services
    IT Support – Backlog Team Lead
    Tata Consultancy Services
    IT support in Retail projects. Provide the proper hardware, software, and network solution to the customer´s infrastructure.
    •Proper problem solving capability on the customer IT environment, providing the appropriate analysis and performing the hardware and software troubleshooting, including physical and wireless connectivity.
    •Creation, follow up and ticket conclusion for each IT incident reported by the customers, giving the appropriate solution based on the customer metrics and the correct escalation methods.
Education verified_user 0% verified
  • Universidad Tecmilenio
    Master of Business
    Universidad Tecmilenio
    Jan 2020 - Sep 2022 (2 years 9 months)
  • I
    Electronic Engineering
    Instituto Tecnológico de Estudios Superiores de Monterrey Campus Estado de México.
    Jan 2007 - Jan 2013 (6 years 1 month)