Nwaka Alice Okoye

Loan Specialist

AUTOPAY

Feb 2025 - Current (1 year 5 months)

• Interact with customers to understand their needs and provide tailored auto finance and refinance options. Provide exceptional customer service, addressing inquiries and resolving any issues promptly and professionally. • Loan Processing: Facilitate the loan application process from start to finish, ensuring all required documentation is accurately completed and submited, while working with supporting departments. • Daily achieving 60+ outbound phone calls, 3 to 5 hours of talk time with texting and emails. • Develop sales skills to effectively present benefits of loan options and sell additional products. • Effectively manage and maintain an organized pipeline. • Work within our lending partners' guidelines.

Data Analyst

Mr. Cooper

May 2024 - Jan 2025 (9 months)

• Conducted escrow analysis to review homeowners' escrow account balances, loan payments, and minimum required balances. • Researched and corrected servicing errors and discrepancies, ensuring timely resolution of cash receipts within deadlines. • Reconciled reports from primary servicers in compliance with servicing agreements and departmental policies. • Analyzed recent tax and insurance payments, forecasting future property tax and insurance amounts. • Managed relationships with assigned reports, serving as a key liaison for inquiries and issue resolution. • Applied statistical methods and advanced data analysis techniques for process optimization. • Demonstrated expertise in SBO 2000 and other financial tools to enhance data inte

Data Analyst

Modivcare

Aug 2022 - Mar 2024 (1 year 8 months)

• Performed ETL operations to extract, transform, and load data from diverse sources for analysis. • Optimized database query performance, improving data accessibility and reporting efficiency. • Identified key business trends through statistical analysis, providing actionable insights to stakeholders.

Data Analyst

Aston Carter

Jun 2020 - Jul 2022 (2 years 2 months)

• Conducted complex data analysis using SQL, Excel, and Business Objects to drive business insights. • Improved data accuracy by implementing quality control measures, reducing errors by X%. • Developed and automated reports using SQL queries, streamlining data processing workflows. • Identified and resolved data discrepancies, ensuring consistent and reliable reporting. • Utilized Tableau and Excel to create interactive dashboards for performance tracking. • Collaborated with cross-functional teams to optimize database management and reporting processes. • Provided support for data-related projects, ensuring alignment with business goals. Additionally, leveraged strong computer skills to maintain accurate records, which enhanced the

Manager

Sherwin Williams

Apr 2015 - Jun 2020 (5 years 3 months)

• Led a team to consistently exceed sales targets and optimize store operations. • Managed P&L, strategically prioritizing expenses and maximizing profitability. • Developed and implemented marketing strategies based on competitor analysis and pricing trends. • Supervised and trained staff, fostering a high-performance culture. • Improved workflow efficiency by streamlining inventory control and audit processes. • Conducted employee evaluations, provided coaching, and managed performance improvement plans. • Ensured compliance with corporate policies and industry regulations, mitigating risks. • Utilized customer support skills to enhance service quality and streamline order-taking processes, contributing to overall customer s

Presentation Supervisor

Target

Dec 2011 - Apr 2025 (13 years 5 months)

• Organized and maintained warehouse inventory product areas for material storage; upheld a comprehensive labeling system on each stock item. • Issued supplies, materials, and equipment to warehouse employees, ensuring efficient workflow. Conducted daily cycle counts for warehouse outs and all slot audit labels. • Counted, recorded, and coordinated with inventory control associates, maintaining accurate inventory lists to support operational efficiency. • Collected data using RF (Radio Frequency) Scanner to track various aspects of inventory, enhancing data accuracy and accessibility. • Tracked defective pieces of inventory, rates of return, and rates of accuracy to maintain and improve quality control standards. • Managed shippin

Nwaka Alice Okoye

About

Detail

Timeline

Résumé