Nuzhat Sayed

Sr. ServiceNow Developer

Accenture Federal Services

Mar 2021 - Current (5 years 3 months)

• Delivered end-to-end ServiceNow implementations for ITSM, ITOM, ITAM, HRSD, CMDB, and SPM modules across federal clients. • Automated lifecycle events in HRSD, including onboarding, offboarding, and employee transitions using Playbooks and Flow Designer. • Integrated HRSD with Workday and Active Directory for real-time data sync and provisioning. • Configured CMDB Discovery and Service Mapping for AWS, Azure, and on-prem environments, ensuring alignment with CSDM. • Designed custom catalog items with dynamic flows and multi-step approvals using Flow Designer and Script Includes. • Implemented SAM Pro and HAM Pro integrated with SCCM, JAMF, and Discovery to track asset lifecycle and ensure license compliance. • Integrated Event Mana

Sr. ServiceNow Developer

Alexion Pharmaceuticals

Apr 2017 - Feb 2021 (3 years 11 months)

• Implemented GRC/IRM modules including Risk, Audit, and Policy & Compliance with automated workflows and custom scoring logic. • Developed custom KRIs and risk scoring models, integrated with CMDB and ITSM to support real-time risk analysis. • Delivered a branded CSM Portal with Virtual Agent, KB integration, and seamless case intake workflows. • Integrated CSM with Salesforce and other CRMs to unify customer interactions, entitlements, and contract data. • Built asset management workflows for procurement, assignment, and disposal in HAM Pro with SCCM and JAMF. • Configured publisher packs in SAM Pro (Microsoft, Oracle, Adobe) and automated license reclamation processes. • Designed dashboards for tracking license compliance, softwar

ServiceNow Developer

KPMG US

Nov 2012 - Mar 2017 (4 years 5 months)

• Led implementations of core ITSM modules (Incident, Change, Problem, Request, Knowledge) based on ITIL v3 best practices. • Configured Discovery and CMDB to maintain accurate CI data and relationships, aligned to CSDM for service visibility. • Built Service Portal pages with catalog items and multi-department routing logic for custom workflows. • Developed automation using Business Rules, Script Includes, and Flow Designer to streamline backend processes. • Implemented Service Mapping to visualize application services and support impact analysis. • Integrated ServiceNow with SCCM, JAMF, Jira, AWS, and Qualys via REST/SOAP using MID Servers. • Delivered dashboards to leadership for real-time ITSM metrics like SLA breaches, backlog t

JavaScript Developer

Bank of America

Oct 2012 - Sep 2014 (2 years)

• Developed enterprise-level applications using modern JavaScript (ES6+), React.js, Angular, and Vue.js. • Built reusable components, implemented form validations, and managed app state using Redux and Context API. • Integrated RESTful and GraphQL APIs to enable real-time data sync and UI responsiveness. • Optimized front-end performance by leveraging async/await, lazy loading, and bundling with Webpack and Babel. • Created data-rich dashboards and charts using D3.js and Chart.js to visualize key metrics and analytics. • Collaborated with designers to implement pixel-perfect, responsive, and accessible UI components. • Applied secure coding practices including input sanitization, CSRF prevention, and OAuth-based authentication. • Ma

About

Detail

Timeline

Résumé