Nur Munira binti Shapiai

T

Customer Service Agent(APR

Transcosmos (MSC) SDN BHD,

Dec 2024 - Current (1 year 7 months)

Chat & Email Team (US region) - Attending more than 50 emails a day, 3 chats at a time with different queries. Assisting users with issues related to logistics, payment, Medicube account and technical issues. Shopee Seller CS - Assisting more than 50 users a day that reach out via Shopee Seller Chat with different regions (Singapore & Malaysia) and brands (Aprilskin & Medicube) to make sure that inquiry is attended and the issue is solved. Zendesk as a tool for communication (chat and email), and official Shopee Chat as a tool for Marketing Team CS.

T

Risk Account Specialist

TDCX (MY) SDN BHD,

Jun 2024 - Nov 2024 (6 months)

Verify all required details have been submitted with the application for payment processing Examine and validate the identity of the merchant to ensure the information submitted is valid. Perform checks in internal and external databases to verify the information provided and confirm the supportability of the merchant. Identify and document inaccuracies that raise red flags that require intervention and follow up with the merchant. Investigate and compare the items sold on Merchant's website to the information provided on the Stripe account, such as product

A

Platform Experience Associate

ACCENTURE TECHNOLOGY SOLUTION SDN BHD,

Apr 2022 - Apr 2024 (2 years 1 month)

As a Platform Experience Associate, I was responsible for reviewing content to identify potential violations of the platform's guidelines. This involved making judgment calls to assess the context and intent behind the content, determining whether it violated the guidelines. Depending on the severity of the violation, I took appropriate actions such as removing content, issuing warnings to users, or suspending or banning accounts. I documented violations and escalated serious issues to the appropriate teams within the organization. Additionally, I supported sub-workflows as an ad hoc task to ensure the smooth flow of business operations and to help meet key performance indicators (KPIs). My experience with tools like Athena for content revi

S

Customer Service Executive

SCICOM (MSC) BHD,

Aug 2020 - Apr 2022 (1 year 9 months)

Chat & Email Team - Attending more than 150 users a day, 4 chats/emails at a time with different queries. Assisting users with issues related to logistics, payment, Shopee account and technical issues. Backlog Team - Handling prolonged and difficult cases to ensure the KPI is met. Marketing Team CS - Assisting more than 90 users a day that reached out via Facebook Messenger to make sure that inquiry is attended and the issue is solved. Salesforce as a tool for communication (chat and email), and official Shopee Malaysia Facebook Messenger as a tool for Marketing Team CS.

M

Front Office Intern

Mimpi Perhentian Resort,

Feb 2020 - Jun 2020 (5 months)

Arranging guests' booking and rooms accordingly. Negotiating and convincing walk-in guests, mostly foreigners from France, Germany and the United State to stay at the resort. Key-in more than 100 guests' data a day. Answering calls and information centers for the guests. Dealing with the Purchasing Team and synchronizing the available room for bookings.

Z

Public Relation

Zoo Negara Malaysia,

Aug 2017

Assisted the head of the department in taking in information and managing events and Corporate Social Responsibility (CSR) events from Maybank and Weststar. Assisted more than 20 people from the media during Panda's Birthday to ensure the event went smoothly. Responsible for making outbound calls to sponsors and writing email for the follow-up on the events, such as birthday events.

S

Store Assistant

Shapiai Enterprise,

Jun 2015 - Jan 2020 (4 years 8 months)

Attending more than 15 customers, 2 people at the same time. Explaining how the therapy machine works, benefits and side effects clearly Keeping the place clean and well-managed Taking calls from more than 30 customers' a day and arranging bookings.

Nur Munira binti Shapiai

About

Detail

Timeline

Résumé