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Nuno Filipe Mimoso

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Matosinhos, Porto District, Portugal

Contact Nuno regarding: 
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Full-time jobs
Starting at USD20/hour

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Résumé


Jobs verified_user 0% verified
  • Farfetch
    SENIOR SUCCESS MANAGER OPERATIONS
    Farfetch
    Apr 2018 - Current (8 years 1 month)
    Sales Enablement and Team Management: Train and support clients using e-commerce software to manage sales, stock, shipping, and transportation logistics. Operational Alignment: Align all activities with customer strategies, consistently meeting 97% of KPIs. Strategic Solution Implementation: Design, implement, and support solutions for customer success, achieving 35% GTV growth with a $2.2M monthly portfolio. Stakeholder Collaboration: Work closely with stakeholders for a seamless customer experience, achieving 4.8/5 satisfaction. Salesforce Implementation: Oversee the internal launch from conception to implementation, managing relevant stakeholders and achieving a 90% adoption rate.
  • P
    PROJECT AND CUSTOMER SUCCESS MANAGER
    Planorama-CVDM Solutions
    Jun 2011 - Jan 2018 (6 years 8 months)
    Project Leadership: Initiated and managed projects from start to finish, including team assembly and implementation. Stakeholder Alignment: Ensured alignment of expectations and deliverables with technical and commercial teams, resulting in high project acceptance and retention rates. Effective Team Leadership: Provided strong leadership and coordination for diverse project teams, delivering top-tier results acknowledged for excellence by clients.
Education verified_user 0% verified
  • University of Porto
    Masters in Communication and Management
    University of Porto
    Jan 2009 - Jan 2011 (2 years 1 month)