MONICAH MULILI NTHULI
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MONICAH MULILI NTHULI

MONICAH MULILI NTHULI  new_releases

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Data Analyst
Nairobi Province, Kenya

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Résumé

Jobs verified_user 0% verified
  • N
    CUSTOMER SERVICE
    Nairobi Aviation Collage
    Jan 2019 - Current (6 years 6 months)
    Responsibilities: • Attracts potential customers/students by answering product and service questions; suggesting information about other products and services. • Resolve customers/students complaints via phone, email or social media. • Opens customer accounts by recording account information. • Maintains customer/students records by updating account information. • Resolve product or service problems by clarifying the customers/students complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. Achievements: • Being able to convince more than 20 customers/student's to join the school. • The ability to solve clients
  • Y
    COMPUTER TEACHER (VOLUNTEER)
    Youth Development Forum
    Jan 2018 - Jul 2018 (7 months)
    Responsibilities: • Design, facilitate and teach the computer instruction component. • Prepare course syllabus, assigning tasks, evaluating progress and motivating student. • Promote safe, effective and ethical learning environment. • Use professional discretion and judgment in managing students in classroom setting. Achievement: • Have been able to impact the girls with a positive attitude towards IT leading to performance improvement. This taught me to be patient.
  • Y
    ICT OFFICER (VOLUNTEER)
    Youth Development Forum
    May 2017 - Jul 2018 (1 year 3 months)
    (VOLUNTEER) Responsibilities: • Software and hardware installation and configuration. • Data collection, analysis, and learning activities • Data entry in OLMIS (OVC longitudinal management information system). • Conducting quality checks, data cleaning, and validations in OLMIS. • LAN and WAN installation and configuration. • Monitoring and troubleshooting system and network problems. • Provide end-user support and training to staff on information systems. • Data backup from OLMIS (OVC longitudinal management information system). Achievements: • I was able to spearhead the installation and configuration of internet in the organization. Led and coordinated all IT operations. This improved my leadership skills and I develo
  • P
    PROJECT OFFICER
    Pepfar
    May 2017 - Jul 2018 (1 year 3 months)
    Responsibilities: • Organizing OVC caregiver sessions for children living with disabilities and support groups. • Counseling services (individual and family), case management and referrals. • Create awareness and organizing positive parenting sessions. • Conduct quarterly child forums. • Organize therapy for children with learning challenges. • Set up an office and establish a reporting Centre. • Train, coordinate and supervise 20 Community Health Worker (CHVs). Achievements: • I was able to reconstruct the caseload of 123 persons living with disabilities and created a database. This has led to persons living with disabilities to always be served first when receiving services from the project. • Served clients in a positi
  • Amref Health Africa
    ICT (INTERN)
    Amref Health Africa
    Sep 2015 - Mar 2016 (7 months)
    Responsibilities: • Technical support for hardware and software infrastructure in field offices. • Troubleshooting network issues. • Configuring mails, troubleshooting and archiving. Taking of interval backups to a remote location. • Implementing a community-based health information system and training community health workers on DQI (Data Quality Improvement). Achievements: • Training of Community Health Workers on android based Medical M-jali application (Mobile Jamii Afya link). I interacted with people from diverse communities hence developing good engagement skills.
  • AFRICA INLAND CHURCH (RUARAKA)
    ICT OFFICER (Part-Time))
    AFRICA INLAND CHURCH (RUARAKA)
    Jun 2015 - Mar 2016 (10 months)
    Responsibilities: • Hardware maintenance of computers, printers, and scanners. • Data entry and organization. • Projecting the church services on screens. Achievement: • Registering all church members in the church database. I gained database skills.
  • D
    ICT INTERN
    DIRECTORATE OF IMMIGRATION AND REGISTRATION OF PERSONS
    May 2015 - Aug 2015 (4 months)
    Responsibilities: • Respond within agreed time limits to call-outs for support. • Installing, monitoring and maintain software, hardware, and networks. • Termination of network cables. • Hardware repairs. • Troubleshoot system and network problems. Achievement: • Responded to over 95 users' calls daily and solved 90% of their concerns. I learned how to work under pressure.
Education verified_user 0% verified
  • Africa Data School
    Data Analytics & Visualization, Machine learning, and Cloud Computing
    Africa Data School
    Feb 2020 - Current (5 years 5 months)
  • Institute of Advanced Technology Ltd
    Certificate in cisco certified network associate (CCNA).
    Institute of Advanced Technology Ltd
    Jan 2015 - Apr 2015 (4 months)
  • Jomo Kenyatta University of Agriculture and Technology
    Bachelor of Business Information and Technology
    Jomo Kenyatta University of Agriculture and Technology
    Sep 2012 - Nov 2015 (3 years 3 months)
Awards verified_user 0% verified
  • RTI International
    •Trained CSOs (curriculum support officers) in Makueni County on android based application called tangerine .
    RTI International
    Sep 2016