Nelson Project Manager

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Productivity Solutions Architect

Aludire

Jan 2023 - Current (3 years 7 months)

Consultant specialized in low code tools and Robotic Process Automation (RPA), with a focus on process optimization. I lead initiatives that have resulted in notable reductions in time spent on accounting processes (60% or more) for clients in the education, hospitality and restaurant industries. I promote innovative solutions that generate a direct impact on profitability and business agility, and provide a strategic and decisive vision to each challenge.

W

Project Manager

WIRD

May 2022 - Jan 2023 (9 months)

I managed the technical relationship for the Customer Experience area with Scotiabank, Banco de Chile, BBVA de México and Correos de Chile. I managed incidents in production and followed up on ongoing projects. I coordinated the creation of information security documents for ISO certifications and the renegotiation of SLAs with clients.

Associate Program Manager

Hughes

Jan 2020 - May 2022 (2 years 5 months)

I managed projects to connect payment channels with banks and integrators. I coordinated a group of business analysts that supported financial processes, customer experience and satellite network support. I established commission processes and guaranteed their correct payment (Average of USD 40,000/month). Supervised the correct spending on regulatory fees with the government entity (Average USD 50,000/month).

External Project Manager

Zurich Insurance Company Ltd

Nov 2019 - Jan 2020 (3 months)

I supported with the management of the DataCenter migration project, installation of the Zabbix monitoring tool and the 2019 Disaster Recovery exercise.

External IT Consultant

Xius

Jul 2019 - Nov 2019 (5 months)

I supported the integration of the virtual operators MVNOs AkiMovil and MaxiPlus to the Telefonica payment manager. I helped with the integration to the payment manager for the Movistar and Tuenti data voucher sales projects. I helped with the business analysis for the new promotions module.

Technical Project Manager for LATAM

Xius

Feb 2011 - Oct 2018 (7 years 9 months)

I helped with the planning, integration and implementation of the XIUS Payment Manager electronic recharge platform, in the subsidiaries of Telefónica S.A. from Mexico, Ecuador, Colombia, Nicaragua, Panama, Costa Rica, Guatemala, El Salvador, Venezuela, and Argentina. I carried out business analysis for projects of: distribution of SIM cards, payment of commissions to managers, payment of postpaid invoices, geolocation of points of sale, surveys of vendors, integration of MVNOs, generation of BI reports, Business Continuity Planning. Collaborated with user training, workshops to gather customer requirements, post-production critical incident support and supervision of SLA agreements.

IT Budget Engineer

Telefónica

Oct 2009 - Jan 2011 (1 year 4 months)

I collaborated with the elaboration of the annual budget of the IT area in the years 2010 and 2011 (USD 1,000,000 / year). I collaborated with the execution of the CAPEX, OPEX and COGS of the IT areas. I supported processes with the purchasing area for the Vice Presidency of Technology. I prepared monthly, quarterly and annual budget reports required by the headquarters in Spain.

IT Application Administrator

Telefónica

Aug 2006 - Oct 2009 (3 years 3 months)

I was a provider of technical support for critical incidents 24/7 in national and international electronic recharge platforms and other middleware. I supervised the integration of the platforms with banks, integrators, retailers and other payment platforms, as well as other APIs. I carried out the business feasibility analysis for the projects of MicroRecargas, 2x1/3x1 Promotions, bank recharges by IVR/USSD, among others. During my tenure, the top-up application became the company's first source of income.

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Data Center Administrator

BANRED S.A

Jun 2006 - Jul 2006 (2 months)

I started the remodeling of Banred's backup computer center in Quito.

Trainee

Fisa Group

Mar 2006 - May 2006 (3 months)

I attended the FISA School to understand the principles of a banking core.

F

PL/SQL Developer

FactorySoft Ecuador

May 2005 - Dec 2005 (8 months)

Working as supervisor of the personnel module of the integrated software of the Joint Command of the Armed Forces. I designed database models and process flows; I developed in Forms 9i, Reports 9i, I programmed SP in Oracle database 10g.

Nelson

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