Developer Support Engineer
JFrog
Aug 2024 - Jan 2026 (1 year 6 months)
• Performed root cause analysis across distributed artifact infrastructure while maintaining SLA targets, resolving 250+ enterprise incidents involving repository management, authentication failures, replication and synchronization failures, artifact integrity issues, multiple package ecosystems (NuGet, NPM, PyPI, Docker, OCI, Helm, RPM, Maven, Hugging Face, Conan, Terraform), and CI/CD platforms and 3rd party tool integrations with Artifactory.
• Diagnosed authentication trust boundary failures in SAML (Okta, Azure), LDAP, and scoped token systems, identifying misconfigured assertion endpoints, token expiry misalignment, and excessive permission exposure.
• Supported production incident investigations involving CI/CD failures, in