Nova Mae Lontoco CUSTOMER SERVICE REPRESENTATIVE SR.

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Customer Service Specialist

Connext Global Solutions

Mar 2025 - Oct 2025 (8 months)

First contact of the patients handling appointments, rescheduling follow up notes from the last appointment, manage emails and text collaborate with internal teams to give efficient and smooth workflow

Advocate Coach

Optum

Jan 2023 - Jan 2024 (1 year 1 month)

As an Advocate Coach in the Healthcare sector, I have effectively guided and mentored individuals, promoting their personal and professional development. This role has sharpened my leadership, communication, and problem-solving abilities. I am dedicated to driving team success and improving organizational performance through impactful coaching and support. Additionally, I utilized Microsoft 365 to streamline communication and documentation processes, enhancing team collaboration and efficiency. My experience also includes assisting new hires in navigating patient benefits and eligibility, which involved managing claims and following up on medication orders for appeals. This comprehensive approach not only improved patient service but also e

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Customer Service Representative

VXI Holdings

Jan 2021 - Jan 2023 (2 years 1 month)

• Line of Business - Direct TV • I provide efficiently handled customer inquiries, troubleshot technical issues, and provided solutions to enhance the viewing experience. My role involved delivering exceptional service, ensuring customer satisfaction, and maintaining a high level of professionalism in a fast-paced environment.

Customer Service Representative

Teleperformance

Jan 2019 - Jan 2021 (2 years 1 month)

• Line of Business-Healthcare account, Provider Services • I have developed a deep understanding of the healthcare industry and its complexities. My role involves assisting healthcare providers with various inquiries, resolving issues related to patient care, insurance claims, and billing processes. I ensure that providers receive accurate and timely information, which helps them deliver better care to their patients. My experience has strengthened my ability to handle sensitive information, communicate effectively, and exceptional support in a fast-paced environment.

Nova Mae Lontoco

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