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NourelainObaid-Allah

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Cairo, Cairo Governorate, Egypt
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Résumé

Jobs verified_user 0% verified
  • OTO
    3PL Client + Operations Management
    OTO
    Feb 2024 - Current (2 years 9 months)
    Monitor real-time operations and conduct day-to-day delivery activities. Manage live operations and handle real-time customer interactions; resolve logistical issues promptly and troubleshoot issues. Ensure clear communication with delivery partners and customers during live operations. Live track delivery orders daily, and coordinate communication with internal teams for smooth order delivery. Implement strategies to enhance delivery efficiency and customer satisfaction. Provide timely and accurate reports on operational performance metrics. Collaborate with cross-functional teams to improve logistics and supply chain processes. Stay informed about industry trends and best practices.
  • SkyNet Worldwide Express
    Senior Regional Account Manager
    SkyNet Worldwide Express
    Nov 2023 - Feb 2024 (4 months)
    Developed and maintained relationships with customers at all levels of the organization. Cultivated strong professional relationships with suppliers and key clients to drive long-term business development. Gathered feedback from clients regarding service delivery and product quality, then relayed information back to management team. Coordinated Daily Field Reports (DFRs) and distributed to clients. Collaborated with internal teams to develop customized solutions that addressed customer needs.
  • B
    Key Account Manager
    BOSTA TECHNOLOGY
    Sep 2021 - Oct 2023 (2 years 2 months)
    Responsible for both Bulky and E-commerce Accounts Helped in the development of Bulky Project. Managing the Growth, Communication, Satisfaction and Stability of VIP Accounts like: Noon-Carrefour-GLC paints , And E-commerce Market Leaders Day to Day tracking of performance Planning with stakeholders Growth Hacks and Revenue Increasing Working Closely with Sales Team to help in the acquisition of new success Partners from Key Account Management perspective
  • Odiggo
    3PL Account Manager
    Odiggo
    Oct 2020 - Jun 2021 (9 months)
    Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies Developed and executed plans to monitor standard process adherence Defined and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth Focused on 3PLS performance
  • Fetchr
    Junior Account Manager
    Fetchr
    May 2019 - Sep 2020 (1 year 5 months)
    Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion Investigating and selecting freight carriers and shipping routes aligned with customer needs Satisfies timelines and budget requirements, managing administrative functions and supporting account needs Adept at monitoring shipments, maintaining records and collaborating with representatives of customs and other export authorities Excellent problem-solving, project management and multitasking abilities
  • Fetchr
    Client Support Executive
    Fetchr
    Aug 2018 - Apr 2019 (9 months)
    Surpassed performance goals by approaching all interactions with resourcefulness, organization and client-centric solutions Entered client interaction details through fresh desk to track requests, document problems and record solutions offered
  • Etisalat UAE
    SMB Outbound Agent
    Etisalat UAE
    Jan 2017 - Jul 2018 (1 year 7 months)
    Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education verified_user 0% verified
  • A
    Bachelor of Arts
    Ain Shams Uni
    Sep 2014 - Aug 2018 (4 years)