Norijane Mulingbayan
About
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Province of Laguna, Philippines
Résumé
Jobs
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Customer Service RepresentativeSagilityJul 2023 - Current (3 years)As a Customer Service Representative, I handled customer inquiries and concerns professionally through phone support, delivering excellent service and maintaining client satisfaction in a fast-paced BPO environment. My role required effective use of Google Workspace for managing communications and preparing reports that tracked customer interactions and service metrics. Additionally, while B2B administrative support, calendar management, transcription, and data entry were not my primary responsibilities, they contributed to enhancing my interpersonal skills by fostering better communication and organization within the team. This holistic approach allowed me to provide a more seamless customer experience and respond to client needs with grea- CWaitressCanyon Cove Hotel & SpaJul 2021 - Jun 2023 (2 years)As a Waitress, I provided excellent customer service by taking orders, serving food and beverages, and ensuring guest satisfaction in a fast-paced dining environment. I maintained cleanliness of the dining area and coordinated with kitchen staff for timely service. Additionally, my experience with report preparation, although not directly related to my daily tasks, helped me enhance my interpersonal skills by fostering better communication and understanding of customer needs, ultimately contributing to a more enjoyable dining experience for guests.
- CHotel Cleaner / Housekeeping AttendantCanyon Cove Hotel & SpaDec 2018 - May 2021 (2 years 6 months)As a Hotel Cleaner / Housekeeping Attendant, I performed cleaning and room maintenance duties, ensuring cleanliness and comfort for guests while following hotel hygiene and safety protocols. Additionally, I utilized report preparation skills to document maintenance issues and track cleaning schedules, which enhanced operational efficiency. Proficiency in Google Workspace allowed me to collaborate effectively with team members, improving communication and fostering a positive work environment, ultimately contributing to a better guest experience.
Education
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- NNCII in HousekeepingFeb 2017 - Feb 2022 (5 years 1 month)TESDA Certified
- SAssociate in Hotel Restaurant and ServicesSTI College Balayan BatangasJun 2015 - May 2017 (2 years)
- NNCII in Food and Beverage ServicesFeb 2017 - Feb 2022 (5 years 1 month)TESDA Certified