Norie Moral

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Associate - Operations Partner Onboarding

PayMaya Philippines

Oct 2022 - May 2024 (1 year 8 months)

Checking and validation of Merchant information and documents Endorsement of other account-related requests (additional user credential, modification of system and updating records) Creation of partner/merchant accounts Updating all relevant trackers for reporting purposes Monitoring of SLAs Active participation in process improvement brainstorming, implementation of new tools and collaboration with cross functional teams for product and process automation Collaborating with the Sales support, Operation support and Fulfillment team for account updates

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SENIOR ANALYST - CUSTOMER FACING (VENDOR OPERATION)

Shopee Philippines

Jan 2020 - Oct 2022 (2 years 10 months)

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ANALYST - OPERATION MANAGEMENT (VENDOR OPERATION)

Shopee Philippines

Aug 2018 - Dec 2019 (1 year 5 months)

Under FMCG Team Monitoring of shops and stocks in Shopee app/Seller Center Creating PR/PO for the replenishment Creating Return order for the pull out Assisting buyer chats team for the buyers concerns Operationalizing of add-on deals, bundle deals, GWPs, discounts and vouchers Updating SKUs images, SRPs and descriptions Creating sales reports that requested by Brands Creating SKU/listings via Seller Center Collaborate with the inbound, inventory and outbound team for the items update

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CLAIMS ASSOCIATE - 3PL Operations Management

Lazada E-Logistics

Jun 2017 - Mar 2018 (10 months)

Investigation of items from Return/refund Creating report of claims and pre alerts Computing the final cost of claims Analyzing recon and reporting it to 3pl Collaborating with the 3PL and other stakeholders for data analyzation

Merchandise Admin

Booth

Lead the product listing creation process by working with external vendors and internal teams to collect product information. Send, manage, and edit all PO's per category Update existing product display pages (pdp's) with accurate information Updated pricing, naming, categories, etc. Run missing attribute reports, validations and audit this with buyers (UPC, COO, etc) External vendor outreach and Netsuite uploads Assist Brand Ops with dropship product data input Collaboration and team meeting with the internal department PICs

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