Norberto de la Cerda Urzáis

Norberto de la Cerda Urzáis

About

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Jalisco, Mexico

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • Drift
    Staff Frontend Engineer
    Drift
    Mar 2023 - May 2025 (2 years 3 months)
    • Led the design and development of key features for AI-powered chat functionalities using technologies like React, TypeScript, Next.js, tRCP, MySQL.
    • Developed a user-facing configuration panel enabling streamlined setup and management of AI chat agents.
    • Built a comprehensive user-facing dashboard for inspecting, testing, and optimizing chatbot performance and accuracy, leading to a decrease of ~90% of chatbots related escalation tickets from customers and increasing the number of customers enabling chatbots.
    • Engineered a configuration interface allowing granular definition of behaviors for agentic chatbots.
    • Actively participated in the engineering hiring process, including technical interviews and candid
  • CaptivateIQ
    Senior Software Engineer
    CaptivateIQ
    Feb 2022 - Jan 2023 (1 year)
  • Scalable
    Senior Software Engineer Team Lead
    Scalable
    Jul 2018 - Feb 2022 (3 years 8 months)
    • Led a team of 4 engineers in the development and rollout of numerous critical features for a large-scale, global e-commerce platform built with React, Node.js, Express and MongoDB. • Spearheaded the end-to-end design and implementation of a dropshipping integration project, enabling clients to seamlessly add and display third-party products, resulting in 200%+ increase in product variety. • Managed project planning, execution, and delivery within an Agile/Scrum environment. • Mentored junior engineers on coding best practices, agile methodologies and problem solving. • Actively participated in the engineering hiring process, including technical interviews and candidate evaluation, contributing to team growth.
  • C
    Development Project Manager
    Cinc Technologies
    Jan 2018 - Jul 2018 (7 months)
    • Led and mentored a team of 3 software engineers, utilizing Agile methodologies for project execution and delivery. • Defined project scopes, estimated effort, and prepared quotes for potential client engagements. • Oversaw the project lifecycle while also contributing directly to the hands-on development of certain projects from inception. • Managed client communication and ensured project deliverables met requirements and timelines.
  • L
    Full Stack Developer
    Latin American Capital
    Nov 2017 - Jul 2018 (9 months)
    • Operated as the sole software engineer within the financial services company, driving internal process improvements through technology. Designed, developed, and implemented numerous custom tools from scratch to automate workflows and enhance operational efficiency.
  • D
    Software Engineer and Consultant
    Dada Labs
    Feb 2017 - Feb 2018 (1 year 1 month)
    • Operated as an independent consultant/developer under the Dada Labs name, providing software solutions to business clients. • Managed the complete client engagement lifecycle, including project scoping, technical consultation, quoting, and contract negotiation.
  • F
    Front End Developer
    Foynt, Inc.
    May 2016 - Aug 2019 (3 years 4 months)
    • Served as the sole frontend engineer, taking full ownership of mobile application development. • Designed, built, and launched the company's primary mobile application from scratch using React Native. • Managed the entire mobile app lifecycle, including publishing to app stores and ongoing maintenance and updates. • Led the UI design process for significant portions of the application, ensuring a user-friendly experience.
  • Compusoluciones
    Solutions Architect AWS / Cloud
    Compusoluciones
    Jan 2013 - May 2016 (3 years 5 months)
    • Designed and implemented cloud solutions for clients using Amazon Web Services.
    • Provided pre-sales technical expertise, post-sales support, and development for cloud-based projects.
    • Automated a critical monthly process, reducing manual effort from 2 full-time weeks to a single click and saving approximately 80 person-hours per month.
    • Leveraged front-end development skills to design and implement scalable systems, enhancing user experience and system performance for multiple customers, which is a crucial aspect of my role as a Solutions Architect.
Education verified_user 0% verified
  • A
    AWS Certified Solutions Architect-Associate
    Sep 2013
  • Universidad Del Valle de Atemajac
    Ingeniero en Sistemas Computacionales (Computer Systems Engineer)
    Universidad Del Valle de Atemajac
    Jan 2011 - Jan 2014 (3 years 1 month)