Norbert Mugeni
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Nairobi County, Kenya
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USD6.5/hour
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Résumé
Jobs
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Head of Sales & Marketing public Remote experienceChesapeake PalletsSep 2025 - Current (10 months)• Conceptualized and launched the Unified Pallet Service division, scaling it from inception to $4M in ARR by consolidating fragmented procurement for enterprise accounts. • Directed a high-volume pallet consolidation project for multi-location industrial clients, managing a logistics pipeline of 80-90 truckloads per month across 8+ regional sites per client. • Spearheaded LinkedIn and Facebook marketing initiatives that transitioned brand perception from a commodity vendor to a strategic partner, driving a 30% increase in qualified inbound inquiries. • Coached field sales teams and distributors on platform features, value-based pitching, and standardized lead qualification, driving a 25% increase in lead to-close win rates and significantl- PInvestor Relations Manager public Remote experiencePitchmatter USMay 2025 - Mar 2026 (11 months)• Steered capital-raising efforts by architecting high-impact investment narratives and pitch decks, securing over $150,000 in funding for portfolio clients through successful deal closures. • Orchestrated and participated in high-impact investor events and coordinated digital outreach campaigns that successfully generated a 25% increase in qualified investor leads. • Scaled and managed a high-value network of 50 active investors, utilizing targeted communication strategies and investor-relations collateral to enhance lead generation and brand visibility. • Designed and managed a comprehensive CRM framework for founder-investor engagement, optimizing outreach through KPI tracking and conversion analysis to shorten the investor follow-up cyc
- UTECHNICAL ACCOUNT MANAGERUSER CENTRIC CREATIVE TECHNOLOGIESApr 2024 - Oct 2025 (1 year 7 months)As a Technical Account Manager, I was responsible for assessing technical issues and collaborating with resources and personnel to ensure timely resolutions. I developed and maintained strong relationships with key accounts, which resulted in a 30% increase in customer retention and a 20% boost in customer satisfaction scores. Working closely with the sales team, I scouted growth and expansion opportunities for our customers, leveraging lead generation techniques, including the effective use of LinkedIn Sales Navigator for prospecting. My role involved collaborating with product managers and engineers to deliver seamless payment experiences to our customers. I monitored merchants' business performance through regular meetings, identifying a
- UCUSTOMER SUCCESS SPECIALISTUSER CENTRIC CREATIVE TECHNOLOGIESJan 2023 - Mar 2024 (1 year 3 months)• Streamlined the customer journey by re-engineering onboarding protocols, achieving a 30% lift in user adoption while decreasing initial support requirements by 15% • Delivered comprehensive product training modules for a diverse user base, resulting in a 10% improvement in self-service capabilities and faster overall ticket resolution • Participated in multi-channel promotional campaigns that boosted customer engagement across digital and offline platforms, strengthening brand loyalty and reducing churn. • Spearheaded a "Voice of the Customer" initiative to synthesize user pain points and feedback, providing the product development team with actionable insights that led to a 20% improvement in core feature usability. • Applied sales devel
- UCUSTOMER SUPPORT ASSISTANTUSER CENTRIC CREATIVE TECHNOLOGIESSep 2022 - Dec 2022 (4 months)As a CUSTOMER SUPPORT ASSISTANT, I shadowed customer experience associates to gain insights into their daily activities, including customer interactions, team meetings, and coaching sessions. This exposure allowed me to engage with various departments within the company, fostering a collaborative environment where I could ask questions and share valuable learnings with my cohort. I partnered with key leaders on projects aimed at driving our business forward, always prioritizing the best interests of our customers to ensure an excellent experience while seeking opportunities to add value. My role involved engaging in email copywriting to communicate effectively with potential customers, encouraging newsletter subscriptions, and utilizing neg
- WQUALITY CONTROL INTERNWEST KENYA SUGAR COMPANY LIMITEDJan 2022 - Apr 2022 (4 months)As a QUALITY CONTROL INTERN, I conducted thorough inspections of raw materials, in-process production, and finished goods to ensure they met defined quality standards and specifications. I prepared comprehensive reports summarizing quality metrics, trends, and any deviations from standards, while maintaining accurate documentation of quality control processes to ensure records were audit-ready. My role involved active participation in the production process, monitoring quality at each stage, and performing daily laboratory operations on samples (cane, juice, water, sugar) to oversee all quality testing throughout the process. I utilized my team management skills to lead fellow interns in a systematic examination of tasks and activities with
- RQuality control technicianRuth's dairy farmJan 2020 - Feb 2021 (1 year 2 months)As a Quality Control Technician, I was responsible for ensuring the highest standards of quality in dairy products, conducting thorough inspections and tests to maintain compliance with industry regulations. My role required meticulous attention to detail and a strong understanding of quality assurance processes. Additionally, I occasionally stepped into B2B sales, covering for colleagues during their leave days, which enhanced my communication skills and provided valuable insights into customer needs and market trends. This experience allowed me to contribute to the overall success of the team by bridging the gap between quality control and sales, ensuring that customer expectations were met while maintaining product integrity. Furthermore
Education
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- VCertified Public Accountant (CPA -K) Section 2Vision Institute of ProfessionalsJun 2024 - Current (2 years 1 month)
- B.TECH. IN APPLIED SCIENCESThe Technical University of KenyaSep 2017 - Dec 2022 (5 years 4 months)
- BKENYA CERTIFICATE OF SECONDARY EDUCATION (KCSE)BOOKER ACADEMYJan 2013 - Dec 2016 (4 years)
Projects (professional or personal)
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- CCertified Public AccountantApr 2024 - Current (2 years 3 months)Results-driven accounting professional currently pursuing advanced postgraduate studies, offering an extensive background in general ledger management with specialized expertise in Accounts Payable (AP). Proven track record of handling full-cycle AP workflows, ensuring accurate invoice processing, managing vendor relationships, and maintaining high-precision financial records. Adept at navigating modern accounting software and financial compliance standards, combining current academic insights with deep hands-on experience to deliver immediate efficiency and accuracy to corporate finance teams.