Norbert Mugeni

Norbert Mugeni

About

Detail

Nairobi County, Kenya
Contact Norbert regarding: 
work
Full-time jobs
Starting at USD6.5/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Chesapeake Pallets
    Head of Sales & Marketing
    Chesapeake Pallets
    Sep 2025 - Current (9 months)
    As the Head of Sales & Marketing, I generated $4M in new gross revenue within 6 months by architecting the "Unified Pallet System," successfully pivoting the company from transactional commodity sales to a high-margin strategic service model. I monetized proprietary supply chain data through the launch of "CP Insights" and "CP Connects," creating new revenue streams from internal market intelligence and a network of 1,000+ verified suppliers. Additionally, I optimized account profitability and revenue stability by converting fragmented, multi-vendor accounts into exclusive Fixed-Rate Master Agreements; this strategy secured long-term contract retention and eliminated price competition, while delivering 15-18% efficiency gains. I reduced cus
  • P
    Investor Relations Manager public Remote experience
    Pitchmatter US
    May 2025 - Mar 2026 (11 months)
    As an Investor Relations Manager, I steered capital-raising efforts for multiple ventures, directly contributing to over $150k in secured funding to date. • Expanded and managed a network of over 50+ active investors (angels, VCs, syndicates), growing the active investor base by 40%. • Led the organization of 5+ high-impact investor touch points (pitch days, roadshows), resulting in a 25% increase in investor leads. • Managed CRM for founder-investor engagement, tracking key performance indicators (KPIs) and optimizing outreach strategy. • Collaborated with product and marketing teams to align messaging with investor expectations and investment thesis, boosting deal closure rates by 10%. • Developed investment narratives, pitch ma
  • U
    TECHNICAL ACCOUNT MANAGER
    USER CENTRIC CREATIVE TECHNOLOGIES
    Apr 2024 - Oct 2025 (1 year 7 months)
    As a Technical Account Manager, I was responsible for assessing technical issues and collaborating with resources and personnel to ensure timely resolutions. I developed and maintained strong relationships with key accounts, which resulted in a 30% increase in customer retention and a 20% boost in customer satisfaction scores. Working closely with the sales team, I scouted growth and expansion opportunities for our customers, leveraging lead generation techniques, including the effective use of LinkedIn Sales Navigator for prospecting. My role involved collaborating with product managers and engineers to deliver seamless payment experiences to our customers. I monitored merchants' business performance through regular meetings, identifying a
  • U
    CUSTOMER SUPPORT ANALYST
    USER CENTRIC CREATIVE TECHNOLOGIES
    Jan 2023 - Mar 2024 (1 year 3 months)
    As a CUSTOMER SUPPORT ANALYST, I worked alongside sales and marketing teams to create tailored customer onboarding plans that significantly increased platform adoption. I trained customers on the operating procedures of UCCT products, forming and nurturing strong relationships with both existing and potential customers. Addressing customer complaints, concerns, and requests in a professional and friendly manner was a key aspect of my role, as was maintaining accurate records of all closed sales, customer interactions, and transactions. I engaged in outbound calls to assess service quality, which not only addressed customer needs but also served as a valuable marketing opportunity to enhance customer relationships and promote platform adopti
  • U
    CUSTOMER SUPPORT ASSISTANT
    USER CENTRIC CREATIVE TECHNOLOGIES
    Sep 2022 - Dec 2022 (4 months)
    As a CUSTOMER SUPPORT ASSISTANT, I shadowed customer experience associates to gain insights into their daily activities, including customer interactions, team meetings, and coaching sessions. This exposure allowed me to engage with various departments within the company, fostering a collaborative environment where I could ask questions and share valuable learnings with my cohort. I partnered with key leaders on projects aimed at driving our business forward, always prioritizing the best interests of our customers to ensure an excellent experience while seeking opportunities to add value. My role involved engaging in email copywriting to communicate effectively with potential customers, encouraging newsletter subscriptions, and utilizing neg
  • W
    QUALITY CONTROL INTERN
    WEST KENYA SUGAR COMPANY LIMITED
    Jan 2022 - Apr 2022 (4 months)
    As a QUALITY CONTROL INTERN, I conducted thorough inspections of raw materials, in-process production, and finished goods to ensure they met defined quality standards and specifications. I prepared comprehensive reports summarizing quality metrics, trends, and any deviations from standards, while maintaining accurate documentation of quality control processes to ensure records were audit-ready. My role involved active participation in the production process, monitoring quality at each stage, and performing daily laboratory operations on samples (cane, juice, water, sugar) to oversee all quality testing throughout the process. I utilized my team management skills to lead fellow interns in a systematic examination of tasks and activities with
  • R
    Quality control technician
    Ruth's dairy farm
    Jan 2020 - Feb 2021 (1 year 2 months)
    As a Quality Control Technician, I was responsible for ensuring the highest standards of quality in dairy products, conducting thorough inspections and tests to maintain compliance with industry regulations. My role required meticulous attention to detail and a strong understanding of quality assurance processes. Additionally, I occasionally stepped into B2B sales, covering for colleagues during their leave days, which enhanced my communication skills and provided valuable insights into customer needs and market trends. This experience allowed me to contribute to the overall success of the team by bridging the gap between quality control and sales, ensuring that customer expectations were met while maintaining product integrity. Furthermore
Education verified_user 0% verified
  • V
    Certified Public Accountant (CPA -K) Section 2
    Vision Institute of Professionals
    Jun 2024 - Current (2 years)
  • The Technical University of Kenya
    B.TECH. IN APPLIED SCIENCES
    The Technical University of Kenya
    Sep 2017 - Dec 2022 (5 years 4 months)
  • B
    KENYA CERTIFICATE OF SECONDARY EDUCATION (KCSE)
    BOOKER ACADEMY
    Jan 2013 - Dec 2016 (4 years)