Norbert Mugeni

Norbert Mugeni

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Strategic Growth Leader | Enterprise B2B Sales & Commercial Strategy
Nairobi County, Kenya
Contact Norbert regarding: 
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Full-time jobs
Starting at USD1.85k/month
Flexible work
Starting at USD10/hour
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Timeline

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Résumé

Jobs verified_user 0% verified
  • Chesapeake Pallets
    Head of Sales & Marketing public Remote experience
    Chesapeake Pallets
    Sep 2025 - Current (11 months)
    Product Offering: High-ticket industrial B2B supply chain solutions and logistics optimization. Product Capability: Consolidates fragmented enterprise asset networks into a single, high-efficiency utility to slash corporate overhead and protect client operating margins. Execution & Impact: - Conceptualized, structured and launched the "Unified Pallet Service" division from scratch, scaling it to $4M in ARR within 9 months. - Bypassed mid-level gatekeepers to pitch operational corrections directly to the corporate C-suite, successfully closing landmark enterprise manufacturing anchor accounts. - Controlled a massive, multi-location logistics pipeline moving 80–90 truckloads per month across 8+ regional sites per client. - Leveraged modern
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    Investor Relations Manager public Remote experience
    Pitchmatter US
    May 2025 - Mar 2026 (11 months)
    Product Offering: Capital-raising strategies, enterprise pitch architecture, Business consulting and venture portfolio scaling. Product Capability: Transforms complex startup operational data into high-impact investment narratives that resonate directly with corporate venture funds and angel networks. Execution & Impact: - Channeled financial rigor to architect venture narratives, personally closing high-stakes deals to secure over $150,000 in early-stage funding for portfolio clients. - Spearheaded multi-channel digital outreach sequences and executive investor events, driving a 25% surge in qualified investment leads. - Curated, tracked and expanded a high-value network of 50 active institutional and private investors. - Designed and dep
  • U
    TECHNICAL ACCOUNT MANAGER
    USER CENTRIC CREATIVE TECHNOLOGIES
    Apr 2024 - Oct 2025 (1 year 7 months)
    Product Offering: High-volume B2B financial technology solutions, Internet & Digital transformation, integrated business merchant portals and secure digital transaction ecosystems. Product Capability: Streamlines B2B payment processing workflows, manages complex API integration timelines and drives post-sale customer retention through deep systems optimization. Execution & Impact: - Directed the end-to-end business development and commercial lifecycle for tier-one key accounts, deploying strategic relationship frameworks that secured long-term platform stability and boosted client retention by 20%. - Capitalized on strategic cross-sell and product penetration initiatives within the existing enterprise client base, systematically driving a
  • U
    CUSTOMER SUCCESS SPECIALIST
    USER CENTRIC CREATIVE TECHNOLOGIES
    Jan 2023 - Mar 2024 (1 year 3 months)
    • Streamlined the customer journey by re-engineering onboarding protocols, achieving a 30% lift in user adoption while decreasing initial support requirements by 15% • Delivered comprehensive product training modules for a diverse user base, resulting in a 10% improvement in self-service capabilities and faster overall ticket resolution • Participated in multi-channel promotional campaigns that boosted customer engagement across digital and offline platforms, strengthening brand loyalty and reducing churn. • Spearheaded and launched a "Voice of the Customer" initiative to synthesize user pain points and feedback, providing the product development team with actionable insights that led to a 20% improvement in core feature usability. • Appli
  • U
    CUSTOMER SUPPORT ASSISTANT
    USER CENTRIC CREATIVE TECHNOLOGIES
    Sep 2022 - Dec 2022 (4 months)
    As a CUSTOMER SUPPORT ASSISTANT, I shadowed customer experience associates to gain insights into their daily activities, including customer interactions, team meetings, and coaching sessions. This exposure allowed me to engage with various departments within the company, fostering a collaborative environment where I could ask questions and share valuable learnings with my cohort. I partnered with key leaders on projects aimed at driving our business forward, always prioritizing the best interests of our customers to ensure an excellent experience while seeking opportunities to add value. My role involved engaging in email copywriting to communicate effectively with potential customers, encouraging newsletter subscriptions, and utilizing neg
  • W
    QUALITY CONTROL INTERN
    WEST KENYA SUGAR COMPANY LIMITED
    Jan 2022 - Apr 2022 (4 months)
    As a QUALITY CONTROL INTERN, I conducted thorough inspections of raw materials, in-process production, and finished goods to ensure they met defined quality standards and specifications. I prepared comprehensive reports summarizing quality metrics, trends, and any deviations from standards, while maintaining accurate documentation of quality control processes to ensure records were audit-ready. My role involved active participation in the production process, monitoring quality at each stage, and performing daily laboratory operations on samples (cane, juice, water, sugar) to oversee all quality testing throughout the process. I utilized my team management skills to lead fellow interns in a systematic examination of tasks and activities with
  • R
    Quality control technician
    Ruth's dairy farm
    Jan 2020 - Feb 2021 (1 year 2 months)
    As a Quality Control Technician, I was responsible for ensuring the highest standards of quality in dairy products, conducting thorough inspections and tests to maintain compliance with industry regulations. My role required meticulous attention to detail and a strong understanding of quality assurance processes. Additionally, I occasionally stepped into B2B sales, covering for colleagues during their leave days, which enhanced my communication skills and provided valuable insights into customer needs and market trends. This experience allowed me to contribute to the overall success of the team by bridging the gap between quality control and sales, ensuring that customer expectations were met while maintaining product integrity. Furthermore
Education verified_user 0% verified
  • V
    Certified Public Accountant (CPA -K) Section 2
    Vision Institute of Professionals
    Jun 2024 - Current (2 years 2 months)
  • The Technical University of Kenya
    B.TECH. IN APPLIED SCIENCES
    The Technical University of Kenya
    Sep 2017 - Dec 2022 (5 years 4 months)
  • B
    KENYA CERTIFICATE OF SECONDARY EDUCATION (KCSE)
    BOOKER ACADEMY
    Jan 2013 - Dec 2016 (4 years)
Projects (professional or personal) verified_user 0% verified
  • C
    Certified Public Accountant
    Apr 2024 - Current (2 years 4 months)
    Results-driven accounting professional currently pursuing advanced postgraduate studies, offering an extensive background in general ledger management with specialized expertise in Accounts Payable (AP). Proven track record of handling full-cycle AP workflows, ensuring accurate invoice processing, managing vendor relationships, and maintaining high-precision financial records. Adept at navigating modern accounting software and financial compliance standards, combining current academic insights with deep hands-on experience to deliver immediate efficiency and accuracy to corporate finance teams.