Nompilo.

Operations Support Specialist

qnectU

Oct 2024 - Dec 2024 (3 months)

Follow provided script of gathering appointment details. Manage scheduling of appointments for healthcare representatives. Provide administrative support by ensuring the appointment calendar template data is accurate. Act as primary customer contact, managing transferred calls on RingCentral. Manage ongoing documentation and process improvements ensuring HIPAA rules and regulations are adhered to.

Junior Project Manager

RetailNext

May 2024 - Sep 2024 (5 months)

Develop and execute project work plans. Identify scope changes, approval on change orders, escalate issues within project timelines and budgets. Create and review quotes on Salesforce. Act as primary customer contact, manage daily project activities on Google Suite. Manage ongoing project documentation and checklists captured on Google Drive. Contribute to process improvement.

Sales Appointment Setter

DigiWorks

Mar 2023 - Jan 2024 (11 months)

Develop and execute call scripts. Identify customer types through Zillow for prospecting, qualify leads through emails and cold-calling. Create and review appointments on behalf of Founder. Manage daily activities and updates on appointment sales targets on Google Suite.

Sales Operations Administrator

RetailNext

Jul 2022 - Sep 2024 (2 years 3 months)

Assisting the sales team in creating customer quotes on Salesforce. Provide data and guides to help the sales team. Manage sales tracking tools and report on important information using PowerBI, Gong and Salesforce. Provide administrative assistance to Sales Leadership team. In-depth understanding of sales principles and customer service practices to provide best support possible to the sales organization. Liaise with account managers on Jira to develop specific sales and quoting strategies. Suggest sales process improvements. Provide administrative assistance to executives and management team members as required.

B

Sales Consultant

Bidvest Insurance

Feb 2021 - Feb 2022 (1 year 1 month)

Provide sales support within set targets. Verify and update customer information on the Salesforce system. Advise customers on the best products for their needs. Retain clients with cancelled policies. Retain clients with policies due for renewal.

O

Customer Service Sales Specialist

Outworx Contact Centre

Jun 2020 - Jan 2021 (8 months)

Provide sales support within service level agreements. Verify and update customer information. Provide inputs on identified service gaps and improvements. Advise customers on the best products for their needs.

Technical Customer Service Agent

CCI Global

Dec 2019 - Jun 2020 (7 months)

Resolved customer queries within service level agreement. Provided technical support on telecommunication issues. Updated tickets logged by customers with excellent quality feedback. Provided input on identified service gaps and improvements.

About

Detail

Timeline

Résumé