Noman Khan

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Vice President, Global Services and Customer Success

IMPERVA, INC

Jan 2023 - Dec 2024 (2 years)

Appointed to a broader executive leadership role following an activist-led CEO transition and acquisition, leading post-merger integration and redefining strategic direction across the enterprise. Revamped a $500M+ Data & Application Security business by implementing visionary, data-driven customer success strategies and aligning cross-functional efforts to enterprise growth metrics. Led a global team of 150+ customer success and security professionals, scaling consulting and service practices to $65M at 28% CAGR, and achieving 168% ACV growth in new business with a sustained 50% gross margin. Championed customer advocacy across sales, channels, and global initiatives (GNI), launching a subscription service model that contributed 45–55% of

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Senior Director, Global Services and Customer Success

IMPERVA, INC

Jan 2022 - Dec 2022 (1 year)

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Director, Global Services and Customer Success

IMPERVA, INC

Jan 2019 - Dec 2021 (3 years)

Recruited into a fast-scaling public cybersecurity company to penetrate underperforming markets in the Northeast and Federal sectors, driving go-to-market success through sales alignment and executive-level engagement. Built and scaled a senior cybersecurity consulting team from 5 to 8 experts, delivering $3M in consulting and training value while enhancing strategic advisory and technical delivery across key accounts. Architected a data and application security maturity model to elevate C-suite engagement and accelerate enterprise security adoption through strategic, consultative sales motions. Developed and operationalized a data-driven cybersecurity framework that uncovered $4M in whitespace and supported a 20% expansion of consulting se

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Director, Global Technology Solutions

SDG Corporation

Jan 2013 - Dec 2015 (3 years)

Recruited by the CEO to restructure global technical solutions, redesign go-to-market strategy, and build a high-impact, C-suite-caliber team across the US, EMEA, and APJ to drive scalable growth and operational transformation. Built and scaled the Technology Solutions practice into a $35M global organization of 220+ professionals, implementing KPIs and engagement strategies that achieved long-term success and Capability Maturity Model (CMM) Level 3 within 3 years. Developed multi-year IT and business roadmaps across identity and cybersecurity domains, boosting market share by 15%, increasing project wins by 20%, and reducing deployment issues by 30% while raising customer satisfaction scores by 10%. Drove 20% client portfolio expansion and

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Director, Global Customer Success

EMERSON NETWORK POWER, AVOCENT PRODUCTS AND SERVICES (RENAMED VERTIV)

Jan 2010 - Dec 2013 (4 years)

Developed and scaled strategic shared services across multiple countries to enable market expansion, support organizational transformation, and streamline global operations through data-driven optimization and post-merger integration. Led integration of 2 acquisitions and partnered with senior leadership to develop a 5-year global strategy on GTM technology, service availability, customer reach, and product quality, implementing a “best country model” that delivered $1.5M in labor savings and accelerated global growth. Directed a high-performing team of 75+ technology professionals across seven countries, aligning support services with new enterprise offerings, developing capability models, and fostering a culture of technical excellence an

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Director, Global Customer Success

APERTURE (EMERSON NETWORK POWER)

Jan 2005 - Dec 2010 (6 years)

Elevated customer experience and profitability by embedding customer advocacy across 5 core functions, driving a 10% increase in satisfaction and 5% growth in recurring revenue. Directed a 60+ member global team, including six senior managers, achieving a 95% retention rate and boosting education and CAD services profitability through operational excellence and leadership development. Increased adoption of customer education programs by 35% by expanding digital tools, refining service delivery, and implementing robust customer feedback mechanisms. Transformed global product and technical support operations, increasing first contact resolution by 33% and reducing churn by 5% through agent training, knowledge base optimization, and the launch

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